What are the responsibilities and job description for the Customer Service Liaison/Front Desk Receptionist position at Always Compassionate Home Care?
It's fun to work in a company where people truly BELIEVE in what they're doing!
We're committed to bringing passion and customer focus to the business.
Always Compassionate Home Care provides the highest quality of community home-based services, combined with exceptional compassion and innovation to enhance each patient’s quality of life.
Overview:
The Customer Service Liaison/Front Desk Receptionist handles all visitors, calls and administrative duties for our Melville/Long Island office. They are the first point of contact with our internal and external colleagues. They must present a professional appearance and demeanor that it is inviting to all those they interact no matter the medium. He/She assists in the running of the office to ensure all requests are directed or satisfied to develop the business growth.
***The position is based, full-time (Mon-Fri) at our White Plains office.
Responsibilities:
- Answering incoming calls and directing them to appropriate personnel and or department.
- Greeting Clients and potential applicants and assisting them as needed.
- Linking calls to appropriate client schedules.
- Trouble-shooting discrepancies.
- Contacting caregivers and /or clients, as necessary, to investigate missed calls, phone number errors, overlapping shifts, late or missed calls, etc.
- Answer all telephone calls in a professional, knowledgeable, and inviting manner.
- Assisting the Human Resources Department with applicant on-boarding as necessary.
- Various clerical duties: scanning, emailing, copying, filing, etc.
- Perform other functions and projects as assigned by management.
Qualifications
- Outstanding interpersonal and customer service skills.
- Ability to answer phone in a professional manner.
- Excellent organizational skills and attention to detail.
- Proficient in time management with a proven ability to meet deadlines.
- Medical field or office experience strongly preferred.
- Proficient with various HR Systems/ Microsoft Office Suite or related software.
Always Compassionate Home Care provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history or genetic information, political affiliation, military service, or any other non-merit based factors protected federal, state, or local law. All employment related decisions are based solely on relevant criteria including experience and suitability.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
