Outside Customer Service Representative

Deliver Exceptional Service - Join Always On HVAC as an Outside Customer Service Representative!

Job Title: Outside Customer Service Representative

Company Name: Always On HVAC

Salary: $50,000 - $60,000 annually ( based on experience)

Industry: Residential HVAC and Insulation

Location: Brooklyn, NY

**This is a 1099 Position with a potential to make 400,000 **Job Overview:

Always On HVAC is seeking a customer-focused, hands-on Outside Customer Service Representative to handle service-related concerns and provide on-site troubleshooting for our residential HVAC and insulation customers. This role is ideal for a problem-solver who thrives on helping people, enjoys both phone-based and in-person interactions, and is skilled in technical troubleshooting.

As the first point of contact for service-related inquiries, you will work to resolve most issues over the phone. For more complex concerns, you will travel to customers' homes to diagnose and troubleshoot HVAC and insulation system problems, ensuring a seamless customer experience.

This is a salary-based position, perfect for a self-motivated professional who wants to take ownership of customer satisfaction while traveling throughout NYC and surrounding areas.

Who We Are:

At Always On HVAC, we are more than just an HVAC company-we are a team of motivated professionals who thrive on hard work and success. As a growing company, we offer exceptional opportunities for career advancement, and we truly care about our people. Our leadership team brings deep industry experience and mentorship, and we believe in rewarding employees who put in the effort. Our work culture is fast-paced and high-energy, and we are willing to pay top dollar for top performance.

Key Responsibilities:

• Answer customer service inquiries related to HVAC and insulation concerns via phone, email, and text.
• Diagnose and resolve most service issues remotely by guiding customers through troubleshooting steps.
• For unresolved issues, schedule and travel to customers' homes to perform on-site troubleshooting and ensure problem resolution.
• Maintain detailed service records in CRM software, logging all customer interactions and service resolutions.
• Provide excellent communication and customer education, ensuring homeowners understand their HVAC and insulation systems.
• Collaborate with our technical service team for complex repairs or installations requiring additional support.
• Stay knowledgeable about HVAC systems, insulation solutions, and energy efficiency best practices to provide accurate and reliable troubleshooting.
• Uphold Always On HVAC's commitment to exceptional customer service, ensuring every homeowner has a positive experience.

Qualifications:

• 2 years of face to face sales experience required
• Strong phone-based troubleshooting skills, with the ability to explain technical issues in a simple way.
• Experience with in-person troubleshooting and minor repairs (HVAC or home services industry a plus).
• Self-motivated, organized, and able to manage a travel-based schedule efficiently.
• Excellent verbal and written communication skills with a professional and friendly demeanor.
• Tech-savvy, with proficiency in CRM systems, email support tools, and mobile service applications.
• Valid driver's license and willingness to travel throughout NYC and surrounding suburbs.
• Ability to work independently while maintaining a strong connection to the team.

Why Join Always On HVAC?

• Compensation & Perks:
• Bi-Weekly Pay Cycle
• Overtime Potential
• Referral Bonus Program
• 100% commission-based with uncapped income potential.
• Health & Wellness Perks:
• Safety Equipment Provided (helmets, gloves, etc.)
• Work-Life Balance Perks:
• Paid Time Off (Holidays, Vacation, Sick Days)
• Remote Work / Hybrid Options Available
• Volunteer Time Off (VTO)
• Career Development Perks:
• Training & Certifications (including safety and technical training, manufacturer training, OSHA, fall protection, lifts, etc.)
• Paid Training Program / Apprenticeship
• Mentor Training
• Unique & Additional Perks:
• Annual Trips & Company Outings
• Company Events (BBQs, holiday parties, fishing & hunting trips, concerts, ball games, etc.)
• Uniform Provision (including safety gear & work apparel)
• Sales Promo's & Contests

Schedule:

• Full-Time
• Monday to Friday (with occasional overtime as needed)
• Flexible Hours based on company needs

Work Location:

• In Person & Field Based: Must reside in New York City, NY

Be the Face of Always On HVAC's Customer Service!If you're a skilled problem-solver who enjoys helping homeowners, has strong troubleshooting skills, and thrives in a mix of remote and field-based work, we want to hear from you! Apply today to join Always On HVAC and make a difference in customer service excellence. As an equal opportunity employer, we prioritize diversity in our workforce, recognizing that innovation thrives on varied perspectives. We embrace individuals from diverse backgrounds, including ethnicity, religion, and education, without regard to race, age, gender, or sexual identity.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• Flexible schedule
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $50,000 - $60,000