What are the responsibilities and job description for the Call Center Agent position at ALWS Solutions?
The call center agent is responsible for collection of customer accounts, providing prompt and accurate support to customers, sales representatives, field service representatives, and other company staff and the accurate reconciliation of accounts receivables portfolio of appr. 500-700 accounts.
ESSENTIAL FUNCTIONS:
Responding to external and internal customer requests via phone and email in a faced-paced, highly complex environment
- Independently collect past due invoices by contacting customers via phone, email or portal
- Independently reconcile complex accounts, support in resolving customer disputes in a timely manner by collaborating with other departments within the company regarding invoices/billings or cash applications.
- Advanced organizational, technical and communication skills necessary to efficiently prioritize and resolve existing customer issues and facilitate payment
- Process daily and/or month-end Account reconciliations – spread sheets such as daily cash log
- Cash Application of payments to customer’s accounts received via credit cards, coordinating and collaborating with a centralized cash application team.
- Review/prepare customer refunds for duplicate payments, overpayments, and payments to incorrect company
- Preparation of weekly aging report and prioritize accounts based on overdue status
- Account review for credit releases
- Negotiate payment plans
- Train new team members on daily tasks
Job Types: Full-time, Contract
Pay: $18.00 per hour
Shift:
- 8 hour shift
- Day shift
- Morning shift
Application Question(s):
- Please provide your email address.
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Preferred)
- Customer service: 1 year (Preferred)
- Collections: 1 year (Preferred)
- SAP: 1 year (Preferred)
Work Location: In person
Salary : $18
