What are the responsibilities and job description for the Customer Service Call Center position at ALWS Solutions?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support. Your primary responsibilities will include handling customer inquiries, resolving issues, and ensuring a positive experience for all clients. This position requires strong communication skills and the ability to work in a fast-paced environment.
Duties
- Respond to incoming calls and assist customers with inquiries regarding products and services.
- Provide accurate information and solutions to customer issues in a timely manner.
- Maintain detailed records of customer interactions through data entry into the company’s database.
- Analyze customer needs and offer appropriate solutions or escalate issues as necessary.
- Handle cash transactions accurately when required, ensuring compliance with company policies.
- Communicate effectively with team members to improve service delivery and client satisfaction.
- Uphold phone etiquette standards while interacting with customers to foster a professional image of the company.
- Participate in ongoing training sessions to enhance product knowledge and customer service skills.
Skills
- Strong customer service orientation with a focus on client satisfaction.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly.
- Multilingual abilities are a plus, enhancing communication with diverse customer bases.
- Proficient in computer skills, including data entry and familiarity with call center software.
- Ability to analyze situations quickly and provide effective solutions under pressure.
- Experience in cash handling is preferred but not mandatory.
- Strong organizational skills with attention to detail in managing customer interactions.
Job Types: Full-time, Contract
Pay: $22.00 per hour
Shift:
- 8 hour shift
- Day shift
Application Question(s):
- Please provide your email address.
- Do you have experience of utilize UPS and FedEx for shipping?
- Are you bilingual in Spanish?
Education:
- High school or equivalent (Preferred)
Experience:
- Customer service: 1 year (Preferred)
- Call center: 1 year (Preferred)
- SAP: 1 year (Preferred)
Work Location: In person
Salary : $22
