What are the responsibilities and job description for the Ticket position at Alyeska Resort?
Ticket Office Clerk
Ticket Clerks are often the first person at Alyeska that guests interact with, making them an integral part of the guest experience at Alyeska Resort.
The primary role of the Ticket Office Clerk is to issue tickets and provide exceptional guest service to customers. This role will require the Clerk to have knowledge of other resort offerings including Rentals, Snowsports School, Spa Packages, and Food and Beverage Outlets.
Ticket issuing clerks provide service to customers, sell tickets and fit the necessary reservations to customers' needs. They sell tickets for all events such as sporting, cultural and leisure activities and provide customers with information on offers and make the necessary arrangements.
Main Duties :
- Sell daily lift tickets, season passes or special events tickets to the public
- Answers questions concerning fares, schedules, reservations, and give information concerning upcoming attractions / events
- Retain up-to-date mountain information such as mountain conditions and events at the Resort and respond to general inquires
- Ability to work well under pressure and ability to work independently
- Ability to accommodate a flexible work schedule, including weekends, evenings, and holidays
- Knowledge of the mountain emergency operating plan and the ability to assist when the plan is activated
- Other duties as assigned
Skills / Requirements : The requirements listed below are representative of the knowledge, skills, and / or abilities required.
A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Excellent customer service, interpersonal and verbal communication skills
- Maintain a professional, courteous, and positive attitude at all times
- Accurate cash handling and POS experience including operating a cash register is preferred
- This role is open to year-round and seasonal applicants
Why Alyeska?
Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit.
Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard and are encouraged to share their enthusiasm with our guests.
Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.
Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including :
- Vision, Dental, and Medical Insurance for regular full-time employees
- Paid holiday and paid time off (Vacation and Personal)
- Free Season Pass for employees and qualified dependents
- Roth 401(k) and 401(k) Retirement Savings Plan
- Discounts for rooms at The Hotel Alyeska and affiliate hotels
- Discounts in Resort restaurants, shops, and Nordic Spa
Alyeska Resort accepts applications for currently available positions only, and does not accept applications for general employment.
Preference may be given to local candidates, as relocation may not be available.
Last updated : 2024-09-12
