Medical Receptionist

Job Overview
We are seeking a detail-oriented and friendly Medical Receptionist to join our healthcare team. The ideal candidate will be responsible for managing the front desk operations in a busy medical office, ensuring a welcoming environment for patients while efficiently handling administrative tasks. This role requires excellent communication skills and familiarity with medical terminology and office software.

Duties

Greeting Patients and Visitors:

• Welcome patients and visitors to the medical facility in a friendly and professional manner, providing assistance and direction as needed, and ensuring a positive first impression.

Scheduling Appointments:

• Schedule patient appointments, consultations, and follow-up visits using electronic scheduling systems, coordinating with healthcare providers and patients to optimize appointment availability and minimize wait times.

Managing Patient Records:

• Maintain accurate and up-to-date patient records, including demographic information, medical history, insurance details, and appointment schedules, ensuring confidentiality and compliance with HIPAA regulations.

Answering Phone Calls:

• Answer incoming phone calls, screen and route calls to the appropriate department or staff member, take messages, and provide information to callers regarding appointment scheduling, clinic hours, and other inquiries.

Checking In Patients:

• Check in patients for appointments, verify insurance coverage, collect co-payments or payments for services rendered, and update patient information in electronic health records (EHR) systems accurately and efficiently.

Assisting with Administrative Tasks:

• Perform various administrative tasks, such as filing paperwork, scanning documents, processing medical records requests, and coordinating referrals to specialists, to support office operations and ensure smooth workflow.

Managing Medical Forms and Documents:

• Distribute and collect medical forms, consent forms, and patient information packets, ensuring completion and accuracy, and assisting patients with filling out forms as needed.

Coordinating with Healthcare Providers:

• Communicate effectively with healthcare providers, nurses, and other clinical staff to relay patient information, schedule appointments, coordinate referrals, and address patient concerns or requests.

Handling Patient Inquiries and Concerns:

• Respond to patient inquiries, concerns, and requests for assistance, providing information, guidance, and assistance in a courteous and professional manner to ensure patient satisfaction and resolve issues promptly.

Maintaining Cleanliness and Orderliness:

• Ensure the reception area, waiting room, and front desk area are clean, organized, and well-maintained at all times, removing clutter, replenishing supplies, and adhering to infection control protocols.
• Greet patients and visitors warmly, providing exceptional customer service.
• Manage patient check-in and check-out processes efficiently.
• Schedule appointments and maintain the clinic’s calendar.
• Handle phone inquiries with professionalism, utilizing strong phone etiquette.
• Collect patient information, including insurance details and medical history.
• Process patient payments and maintain accurate financial records.
• Utilize electronic health record systems.
• Assist with coding using ICD-9 for billing purposes.
• Maintain confidentiality of patient records in compliance with HIPAA regulations.
• Perform general office duties including filing, faxing, and 10 key typing tasks.

Requirements

• Previous experience in a medical office or clinic setting is preferred
• Bilingual Spanish English
• Proficient in using phone systems and managing multi-line calls.
• Strong organizational skills with attention to detail
• Excellent verbal and written communication skills.
• Knowledge of medical software systems
• Ability to work collaboratively within a team-oriented environment.

If you are passionate about providing quality patient care and possess the necessary skills to thrive in a medical reception role, we encourage you to apply.

Job Type: Full-time

Pay: $12.61 - $20.32 per hour

Medical Specialty:

• Geriatrics
• Internal Medicine

Schedule:

• Monday to Friday

Work Location: In person

Salary : $13 - $20