What are the responsibilities and job description for the Front Desk Manager position at AM Hotels LLC?
Overview
We are seeking a highly organized and customer-focused Front Desk Manager to join our team. This pivotal role involves overseeing the front desk operations, ensuring exceptional service delivery, and managing administrative tasks. The ideal candidate will possess strong leadership skills, a keen attention to detail, and the ability to multitask in a fast-paced environment. If you are passionate about providing outstanding customer service and have experience in office management, we would love to hear from you.
Duties
- Manage daily front desk operations, ensuring a welcoming atmosphere for all guests and clients.
- Supervise front desk staff, providing training and support to enhance performance and service quality.
- Handle customer inquiries and resolve issues promptly with professionalism and courtesy.
- Maintain accurate records through data entry and clerical tasks, ensuring all information is up-to-date.
- Utilize Inn-Flow for financial transactions and manage billing inquiries effectively.
- Coordinate calendar management for appointments, meetings, and events.
- Operate phone systems efficiently, demonstrating excellent phone etiquette while managing incoming calls.
- Ensure the front desk area is organized and well-maintained at all times.
Requirements
- Proficiency in Hilton’s PEP PMS
- Proven experience in customer service or office management roles.
- Proficiency in Inn-Flow and other relevant software applications.
- Strong data entry skills with a high level of accuracy.
- Excellent clerical skills with attention to detail.
- Computer literacy with the ability to navigate various software programs efficiently.
- Bilingual abilities are a plus, enhancing communication with diverse clientele.
- Strong phone etiquette and experience with phone systems.
- Exceptional organizational skills with the ability to manage multiple tasks simultaneously.
Job Type: Full-time
Benefits:
- Paid time off
Schedule:
- 10 hour shift
- 12 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Morning shift
- Night shift
- Overnight shift
- Weekends as needed
Application Question(s):
- Are you familiar with Hilton’s PEP Software?
Ability to Commute:
- Austin, TX 78753 (Required)
Ability to Relocate:
- Austin, TX 78753: Relocate before starting work (Required)
Work Location: In person
