What are the responsibilities and job description for the Home Care Office Manager position at Amada Senior Care Cincinnati?

Amada Senior Care Cincinnati is a non-medical in-home care company that is currently seeking an experienced, compassionate, and dedicated OFFICE MANAGER to join our team. We are one of the fastest-growing home care agencies, and we are currently seeking the best professionals to become a part of our expanding team. As a company, we uphold business best practices and support our team members with a competitive benefits package, professional development opportunities, and meaningful work. This loyalty and commitment to our people has helped us become a leading provider of non-medical in-home senior care!

Our mission is to enrich the lives of others. Our clients and their families depend on our expertise and support 24 / 7 and we take that responsibility seriously. We are committed to providing the highest quality of care to our clients; and that means employing the most qualified and compassionate caregivers. In Amada, our caregivers are superheroes in disguise that change the lives of our clients every day and we will show you just how much we appreciate you! We are the only A rated Home Care Agency by Home Care Standards Bureau in the greater Cincinnati area and you are very much welcome to join us.

The Office Manager leads, manages, and holds all office and field staff accountable to deliver consistent, safe, compassionate, and high-quality care to every client. Must demonstrate the skills, abilities, and competencies to : recruit, hire, teach and develop a high-performance office supervisory and field team; effectively execute performance management, scheduling, policies and procedures. Partner closely with the key office staff to maximize patient-centered service, agency revenues, and profitability. The Administrator is responsible for overall agency operations and is accountable for all personnel, both office and field staff.

CORE COMPETENCIES

Customer / Client Care :

Effectively manages the customer / client care managers and all customer / client care relations.
Implements and executes consistent conversion practices to drive revenues and client base.
Ensure high-quality client service is provided at every stage of the client touch-points and experience from phone to in-home consultation to maximize client retention.

Recruitment :

Implements and executes active, ongoing recruiting strategies to attract the best field staff and office staff.

Conducts thorough and engaging employee orientations to properly on-board new hires.

Executes all required training programs and provides on-going opportunities for employee development, cross-training, and career growth and advancement.

Consistently documents performance, coaches on the job, provides timely and appropriate feedback, and disciplines as needed to improve employee performance, productivity, and client care.

Fosters strong and positive employee relations to prevent frivolous unemployment claims and employer liability.

Scheduling Management :

Supports and uses all technology tools and resources to ensure proper business processes

Schedules staff to meet client service needs.

Accreditation and Compliance :

Effectively manages hiring and termination procedures.

Enforces and maintains all Joint Commission accreditation standards of excellence.

Complies with all federal, state, and local regulations and employment laws and practices.

Effectively manages workers’ compensation programs; safety and injury prevention; return to work procedures.

Ensure education and compliance of all HIPAA regulations and requirements.

Amada’s ideal Office Manager will have :

Minimum of two years of supervisory / management experience in a related field

One to two years of recruiting experience in Home Care

Advanced computer skills in business-related applications

A current driver's license and a dependable insured automobile

A professional appearance and able to promote a positive work environment

Ability to organize work obligations and office space, and multi-task effective

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Home Care Office Manager

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