Care Coordinator - Home Care Office

Care Coordinator – Amada Senior Care of WV
Making a Difference in the Lives of Seniors Every Day

Are you a compassionate, organized, and detail-oriented professional who thrives on building meaningful relationships? Amada Senior Care of WV is seeking a Care Coordinator to join our dedicated team. This role offers the opportunity to provide exceptional support to seniors and their families while ensuring the highest standard of care.

Why Join Amada?

At Amada Senior Care, we are committed to providing compassionate and skilled in-home care services. Our team values empathy, reliability, and excellence, and we are seeking a Care Coordinator who shares these core values.

Key Responsibilities

✅ Client Care & Communication:

• Visit clients at home, in hospitals, or post-discharge to assess care needs and provide support.
• Communicate care plan updates to caregivers promptly to ensure continuity of care.
• Provide coaching and counseling to caregivers when needed, documenting accordingly.

✅ Care Plan Management:

• Regularly update and document care plans, submit to insurance carriers as needed
• Maintain and organize client folders and DART journals, keeping records accurate and accessible.
• Monitor caregiver completion of task sheets and follow up as necessary.

✅ On-Call & Crisis Support:

• Participate in a rotating on-call schedule (evenings and weekends).
• Respond promptly to client and caregiver calls or texts, filling shifts when immediate needs arise.
• Document all activity and communicate with the office team regarding any incidents.

✅ Administrative & Coordination Tasks:

• Assist the sales and marketing team with client intakes
• Attend and actively contribute to weekly staff meetings, providing updates on client issues, caregiver performance, and key performance indicators (KPIs).
• Collaborate with the team to problem-solve client or caregiver concerns and create success strategies.
• Ensure client rosters, care satisfaction calls, and VIP client check-ins are completed 100% each month.

What We’re Looking For

• Compassionate & Empathetic: You genuinely care about the well-being of seniors and their families.
• Organized & Detail-Oriented: You can manage multiple client needs, schedules, and documentation with accuracy
• Proactive Problem Solver: You are solution-focused, resourceful, and adaptable.
• Strong Communicator: You can effectively collaborate with clients, caregivers, and healthcare professionals.

Perks & Benefits

• Health, dental, and vision insurance*
• 401(k) retirement plan*
• Paid time off (PTO) and paid holidays
• Bonus potential for meeting and exceeding goals
• A rewarding career with opportunities to make a real impact on the lives of seniors and their families

Qualifications:

• Ability to communicate effectively with clients, families, caregivers, and administrative staff.
• Demonstrate self-motivation, self-direction, organizational skills, flexibility, and ability to deal with properly and manage stressful situations.
• Ability to read, write, and communicate in English.
• Proficiency in the use of computers.
• Able to be on call after hours as needed and according to on call rotation schedule.
• CNA or 4 year degree is preferred.
• Able to pass rigorous background check
• Valid Driver's License, reliable vehicle and active are insurance

Join Our Team

If you are passionate about providing exceptional care, building relationships, and making a difference in the lives of seniors, we want to hear from you! Apply today to become a Care Coordinator at Amada Senior Care of WV and be part of a compassionate, dedicated team.

Apply Now and Make a Difference!

* after probationary period

Job Type: Full-time

Pay: $31,500.00 - $35,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekends as needed

Ability to Commute:

• Charleston, WV 25301 (Required)

Ability to Relocate:

• Charleston, WV 25301: Relocate before starting work (Required)

Work Location: In person

Salary : $31,500 - $35,000