Senior Business Solutions Analyst

Senior Business Solutions Analyst

The Senior Business Solutions Analyst plays an essential role in elevating the operational effectiveness of our client’s businesses by utilizing their extensive experience and skills in business process transformation, data analysis, and business intelligence. Collaborating closely with operations teams, product owners, technical teams, and leadership, this individual is adept at drafting detailed business requirements and capturing intricate process flows. Their expertise ensures our initiatives are firmly grounded in a deep understanding of business operations and intelligence, while aligning with business needs and value. 

Responsibilities include the following:

Effective performance of the essential functions of this position requires regular in-person, on-site interaction with colleagues, both for purposes of relationship building and meaningful collaboration.

• Business Requirements Gathering: Provide detailed business requirements and ensure that they align with business needs. Support technical teams with functional requirements documentation, bridging the gap between technical and business teams by adeptly translating business requirements to technical teams, conveying tech specifications to business stakeholders, and ensuring solutions meet business objectives.

• Business Process Partnership: Partner with business SMEs to deeply interrogate, understand, and document business processes and procedures. Drive teams towards continuous process improvement and thorough documentation of procedures and policies.

• Data Analytics & Business Intelligence: Extract, interpret, and analyze data to generate actionable business insights. Design and implement BI reports and dashboards, ensuring data accuracy and relevancy.

• KPI Development: Collaborate with stakeholders to identify, define, and track key performance indicators, providing insights based on trends.

• Management Reporting: Construct and maintain management reports and dashboards to visualize KPIs and other critical metrics.
  • Cultivation of Business Knowledge: Cultivate a culture where business knowledge is sought, shared, and utilized across teams, mentoring peers and colleagues in deepening their expertise in the business domain. Recommend resources and training as necessary.

• Continuous Learning & Improvement: Stay abreast of industry trends in data analytics, BI, and business process management. Identify forward-thinking, data-driven solutions to enhance business operations and guide the team through design and implementation as a pivotal contributor. Lead initiatives for the documentation of procedures and policies.

• Team Collaboration: Drive teams toward standardization, process improvement, and a unified approach to business &data operations. Communicate findings and recommendations to stakeholders and leadership.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Analytical Leadership& Insights: Capability to guide and mentor teams with robust business &data insights and business intelligence. Sharp analytical and problem-solving skills with keen attention to detail. Aptitude for making or directing informed decisions.
• Insightful Inquiry: Demonstrated ability to ask strong, thought-provoking questions that challenge conventional thinking. Skilled at engaging with business stakeholders to elicit deep insights, prompting them to re-evaluate and innovate their approaches to work.
• Data-Driven Strategy: Experience in harnessing, refining, and leveraging data analytics and business intelligence to shape and influence operational strategies.
• Industry Insight: Comprehensive understanding of industry trends, data analytics, business intelligence, and process transformation.
• Process Transformation: Qualified in transforming processes and documenting process flows. Proven ability to drive teams toward innovative thinking to change and improve existing processes, ensuring efficiency and modernization.
• Communication Excellence: Ability to convey complex business concepts to diverse audiences, foster collaborations, and navigate various levels of leadership. Skilled in effectively communicating with and influencing key stakeholders to support proposed strategies, process improvements, and operational decisions, ensuring alignment with business priorities.
• Autonomy and Initiative: Can produce results autonomously but knows when to seek advice for complex challenges.
• Relationship Cultivation: Skilled in fostering and maintaining strong, productive professional relationships.
• Organizational Skills: Exceptional at planning, coordinating tasks, overseeing timelines, time management, and prioritizing activities to ensure successful completion of initiatives.
• Adaptability: Agile in handling multiple simultaneous tasks with competing priorities and adapting to change swiftly.

Education and / or Experience:

• Preferred Bachelor’s or Master’s in Business Administration, Information Systems, Computer Science, Mathematics, or related fields. A combination of education and experience will be considered.
• 7 years as a Business/Solutions Analyst, with experience in data analytics, business intelligence, process transformation and systems implementation.
• Established background in bridging business requirements with technical solutions.
• Demonstrated experience in mentorship, stakeholder management, and team leadership.
• Proven track record in business process improvements and project delivery.
• Skilled in data visualization tools (e.g., Domo, Tableau, Power BI) and data analytics platforms (e.g., SQL, Python, R).
• Comprehensive knowledge of business modeling, KPI tracking, and process documentation.
• Excellent communication skills, with proficiency in conveying complex details.
• Advocacy for continuous learning and team collaboration culture.
• Certifications in Business Analysis (e.g., CBAP, PMI-PBA) are favorable.
• Experience in benefits administration is favorable.

Environment: 

Hybrid (two days working from home, three days working in a standard office environment). Employees must maintain a professional, compassionate, and trustworthy work environment always. Reasonable accommodations may be made to enable someone with a disability to perform the essential functions of the job within this environment.