Senior Technical Solutions Analyst

SUMMARY
The Senior Technical Solutions Analyst is responsible for the proper alignment between business processes and applications while striving for continuous improvement and enhancements of technology. 

They are responsible for analyzing, designing, and proposing IT solutions that enhance operational efficiency, while ensuring alignment with business goals and objectives.

As an IT liaison, this role is expected to maintain a global, enterprise-wide viewpoint while supporting the mission and vision of the organization and acting in the best interest of both the IT department and their assigned project/initiative.

In addition, the role should contribute broad experience and a high level of expertise in business acumen, technical proficiency and application lifecycle development techniques.

DUTIES
Acts as primary liaison between ITS and business on assigned projects and/or enhancements to ensure functional and technical requirements are captured and delivered as part of the technical solution, includes collaborating with business stakeholders to define functional requirements and with technical staff to develop solution alternatives.

Leads analysis, facilitates/elicits requirements, performs current state, gap and future state technical analysis and participates in design activities; maintains an understanding of a broad range of technical flows, configuration, and set-up, and related systems; provides strategic advice for technical solutions.

Acts as overall owner functional and technical requirements for the assigned application/project/initiative.

Document and refine requirements into user stories, to describe the business needs.

Partner with cross functional teams to define and translate business requirements into enterprise technical solutions including creation of SFTP transfer processes.

Able to thoroughly create and understand complex functional user flows and mockups.

Assists with all application implementations including software selection, planning, data conversion, application configuration, process workflow analysis, enhancements, quality assurance, requirements documentation, user acceptance testing, training, and ongoing production support.

Consults with management and personnel to identify impact and project needs to successfully meet all defined business goals and objectives identified during budget planning and throughout the year

Supports the Project Management process; understands and applies the system development methodology; contributes to project deliverables including vision documents, status reports, and project, risk; communicates status, business impacts and system changes to team members, business partners, sponsors, management, and other interested parties; coordinates change management, issues, tracking and resolution.

Manages and/or participates in testing activities for project assignments; provides guidance for testing strategies, scope, and scenarios; reviews and provides advice for testing- reviews test cases, prepares and reviews test plans; identifies testing risks and contributes to the overall management of project and risk plans; works with business partners to support user acceptance testing.

Effectively communicate (verbally and written) with project stakeholders, senior management, external vendors, across ITS departments and project team members.

Facilitate and contribute to Scrum events: daily standups, backlog refinement meetings, Sprint demo and Sprint planning

Provides an ongoing coaching and mentoring to Technical Systems Analysts and new hires.

Assists with audits and disaster recovery testing, as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential

Actively identify and participate in training, education, and development activities to improve own knowledge and performance to sustain and enhance professional development

Follow all enterprise data security and privacy guidelines.

SKILLS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required functions.

• A creative contributor who is a proven “self-starter”, problem solver and critical thinker who can work independently with little supervision.

• Must be motivated, able to work in a team environment and embody a “whatever it takes to get the job done” attitude.

• Ability to make quick decisions and to adapt to change. Ability to quickly get up to speed on new

applications and business processes.

• Resourceful with ability to proactively find answers to questions both business and technical. Includes

ability to identify gaps, remove ambiguity and strategize on solutions.

• Strong business and technical communication, listening, analytical, organizational, and interpersonal skills.

• Strong knowledge of and ability to develop relationships with our many functional areas (i.e. finance,
actuarial, legal, systems, etc.) and external contacts.

• Proven leadership, strong negotiation, influencing skills, interdependent partnering skills.

• Strong understanding of the Scrum and Waterfall methodologies and hybrid model

• Ability to work creatively and analytically in a problem-solving environment

• Ability to multi-task, prioritize tasks and quickly adjust in a rapidly changing environment

• Ability to learn and take on new tasks without much supervision

• Resolves conflicts and creates alignment around the solution.

• Ability to become a trusted advisor to the business.

• Ability to see the big picture as well as focus in on the details.

• Superior problem solving and analytical skills

• Strong knowledge of the industry and internal business operations.

• Strong knowledge of and experience with the full system development life cycle.

APPLICATIONS / TOOLS
Must have a thorough understanding of MS Office Products, ServiceNow, JIRA, Confluence, Monday.com, Domo

EDUCATION & EXPERIENCE
Bachelor’s degree in computer science, Information Systems, Business Administration, or other related fields.

• Minimum eight years’ experience in business/technical analysis or process re-engineering with experience leading analysis on complex business/technical initiatives.

• Experience in Waterfall and Agile methodology