What are the responsibilities and job description for the Part-Time Innovation & Technology Technician position at Amalie Arena?
JOB SUMMARY
This part-time position provides IT support for all associates of VSG along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences. This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members.
GAME/EVENT RESPONSIBILITIES
- PT IT Tech will be initially working Tier 1 support at Embarc, and some event/arena support.
- Some arena shifts will be assigned as KSA increase regarding VSG Operations and SOPs.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Provide all end -users and guests a positive first impression by offering World Class Service
Monitor service desk ticketing system and resolve tickets in an efficient manner
Respond to all IT incidents during assigned shifts on-site or via phone or email
Troubleshoot and resolve a variety of computer issues
Enforce IT policies and procedures, document work appropriately
Remove malware and install utility software to protect various systems and enforce computer security measures
Install hardware and software as needed
Maintain or repair all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment
Assist in the resolution of issues that arise with multi-functional devices and printers
Analyze and recover systems when malfunction occurs
Assist with wireless and wired networking and telecommunications systems as directed
Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution
Any additional tasks deemed necessary for proper performance of IT department responsibilities
QUALIFICATIONS
- Must be 18 years old with high school diploma or GED required
- Must successfully complete pre-employment background check screening
- 1-3 years of related IT experience
- Motivated and positive, high-energy attitude
- Ability to work in a fast-paced environment
- Ability to work both independently and in team environments
- Detail oriented w/ excellent organizational skills
- Creative and proactive problem solver
- Excellent interpersonal skills
- Strong work ethic and punctuality
- Endurance to stand for long periods of time
- Ability to work a flexible schedule including days, nights, weekends and select holidays in a seasonal capacity
- Ability to lift and carry up to 34.5 lbs. with or without accommodation
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
