What are the responsibilities and job description for the Part-Time Ticket Seller Supervisor position at Amalie Arena?
JOB SUMMARY
Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wide array of event types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This position is primarily an event-based position with occasional daytime hours based on project needs. This is a part-time opportunity.
Responsible for overseeing part-time window staff on event nights. Will occasionally be required to assist with the sale and distribution of event tickets. This position will cover a wide array of event types (Sports/Concerts/NCAA Events) across multiple venues. This role requires employees to learn and efficiently use VSG ticketing platforms as well as assist guests, Season Ticket Members, and staff with ticketing-related items. This position is primarily an event-based position with occasional daytime hours based on project needs. This is a part-time opportunity.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Act as liaison between frontline window staff and full-time Ticket Operations staff
- Independently and accurately troubleshoot and resolve guest issues
- Responsible for ticket office opening and closing procedures
- Provide all guests a positive first impression by offering World-Class Plus Service
- Greet guests in a polite, professional, and friendly manner
- Courteous, helpful demeanor when answering phones
- Maintain composure when interacting with all guests
- Ensure guests’ needs are met by providing accurate information regarding directions, arena information, event details, etc.
- Facilitate ticket sales and distribution transactions
- Obtain and use general knowledge of Ticketmaster ticketing system
- Obtain general knowledge of ticket selling platform and mobile ticket platform
- Troubleshoot any ticketing matters
- Assist guests in selecting seating for events
- Accurately organize and distribute Will Call tickets to guests
- Willingness to assist with various Ticket Operations items and/or projects as necessary
- Perform other related duties as assigned
QUALIFICATIONS
- Ticketing experience (Archtics, Host, TM1 Sales) preferred but not required
- Minimum of one year of guest service experience
- Comply with VSG company policy of background checks
- Maintain an energetic, pleasant, and neat professional appearance
- Must be polite, friendly and possess exceptional customer relations skills
- Punctual, dependable, and excellent work attendance required
- Able to work long hours, including days, nights, weekends, and holidays as needed
- Ability to relate with a diverse customer background
- Adaptable to work independently or in a team environment
- Ability to stand on feet for extended periods of time as well as walk long distances and up stairs
- Ability to multitask and work well under pressure
- Previous cash handling experience (up to $200) preferred
- Ability to work at various locations including but limited to: Amalie Arena, Yuengling Center, and Raymond James Stadium
- Ability to lift a maximum of 25 pounds
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Salary : $200
