What are the responsibilities and job description for the Assistant F&B Manager position at Aman?
Position Overview
The Assistant F&B Manager oversees all aspects of operations in the dining room.
Responsibilities
The Assistant F&B Manager oversees all aspects of operations in the dining room.
Responsibilities
- Satisfying guest needs and exceeding their expectations by projecting a positive hotel image through proper grooming, appropriate verbal communication, and taking responsibility of guest needs.
- Assisting Food & Beverage Manager in times of need; assuming full management duties in the absence of Food & Beverage Manager.
- Decision-making in line with service standards throughout each service period to ensure the best possible guest experience.
- Maintain control of beverage cost.
- Inventory of all F&B product, durable and non-durable items.
- Run daily line-up and communicate pertinent information to the Food and Beverage staff.
- Responsible for checking table settings and that the dining room is ready for our guests, as well as visiting each guest during service.
- Knowledge of all menu items and sequence of service.
- Ensure that orders are relayed the kitchen in an accurate and timely manner.
- Checking standards in the dining room, such as the way servers are presenting food to guests, and they way wine is poured.
- Ensure that the flow of the guest experience in the dining room is consistent and timely.
- Deal with any complaints and questions in a professional manner.
- Be aware of each and every table in the dining room, making sure that no table is left unattended for an unnecessary length of time.
- Informing the Culinary Team of any special requests or needs (ie. allergic to shellfish).
- Recording and passing on any useful information to the host/hostess such as special occasions, etc.
- Assist with the training of the dining room staff on all aspects of the operation in the dining room.
- Ensure that guests are greeted in a timely manner upon entering the dining room.
- Communicate with all dining room staff to ensure that they have adequate help and the tools that are required.
- Taking daily status report of all suites.
- Attending morning managers meetings.
- Supporting the team in a positive & helpful manner.
- Reporting missing or damaged items and lost and found items.
- Keeping high personal grooming standards and maintaining a neat and professional appearance.
- Organizing the setup and breakdown of special events and functions.
- Maintaining overall cleanliness and tidiness of dining room and public spaces.
- Maintaining cleanliness of back of house and kitchen area.
- Completing opening & closing responsibilities.
- Performing other duties as assigned by management.
- Must have a minimum of 4 years F&B Management or Supervisory experience, preferably in a luxury resort setting.
- Bachelor’s degree in Hospitality Management or equivalent work experience is required.
- Must be proficient in the use of Micros and able to learn property POS systems.
- Full knowledge of dining room and kitchen procedures, as well as staff management experience, is required.
