Club Administrator

Position Overview

At Aman we are on a mission to create the world’s ultimate luxury lifestyle brand; hotels, resorts, homes, experiences, and products which transform our guests’ and owners’ perspectives and daily lives. To achieve our ambitions, we capitalise on our unique combination of world-class and diverse talent, unmatched design, and access to locations, cultures, and experiences few are privy to. We live by the ‘Aman way of life’ – a mindset shared by our guests, homeowners and employees which creates a lifelong sense of belonging driven by our values of:

• Invest in individuality – fostering an environment where each person can push boundaries, take risks, and challenge norms.
• Nurture pathfinder spirit – exploring experiences, opportunities and locations which transform into new exciting ventures.
• Act like owners – taking charge, leading by example and an immense sense of pride in our work.
• Celebrate communities – ensuring that every member of our community is looked after and nurtured in a compassionate, respectful, and collaborative manner.
  
  
  

The Club administrator provides front line service and communication to members of a large group or organization. The responsibilities include handling member requests and inquiries, monitoring inventory of prospective member materials, answering questions for potential members, processing new member applications and previous member renewals, and assisting those who wish to register. Additional responsibilities include interaction with clients and following up on payment from those looking to join, offering information on membership benefits, tracking membership trends, and providing reports related to membership registration growth.

This position has annual compensation range of $70,000- 75,000 per year.

Responsibilities

• Must be willing to work a flexible schedule to accomplish all major responsibilities and tasks.
• Must have a commitment to follow all local and corporate policies and procedures as they relate to Accounts Receivable.
• Must work in a safe, prudent, and organized manner.
• Prepare account billings promptly and accurately with required supporting documentation.
• Post payments to the club members’ house accounts monthly. Follow up on any payments that are over or short of the invoiced amount.
• Maintain up-to-date files for all outstanding accounts sorted from high-to-low balance.
• Respond promptly to members’ queries and account disputes, by verifying the information and gathering all supporting documents. Present to department heads for approval and making the appropriate corrections as required.
• Communicate promptly with the Assistant Director on any discrepancies in billing payments and other potential problems.
• Conduct self in a professional manner at all times to reflect the high standards of the Company.
• Perform any additional duties as assigned by the Director or Assistant Director
  
  
  

Qualifications

• Professional designation or university degree with an appropriate specialization in Accounting or enrolled in a recognized accounting program with progression to 3rd or 4th level preferred.
• Minimum of 1-2 years’-accounting experience
• Knowledge of hotel operating systems and software. Word, Excel, and Outlook.
• Excellent administrative, interpersonal, organizational, written, and verbal communication skills.
• Highly organized and able to prioritize and meet deadlines in a fast-paced environment.
• Experience in a similar capacity is preferred.
• A college diploma in Administration or a CPA certification is also preferred.