What are the responsibilities and job description for the Director of Aman Private Office position at Aman?
Position Overview
The Director of Aman Private Office manages membership fulfilment and retention, ensuring exceptional service and engagement. They handle departmental reporting, implement standard procedures, and oversee financial tasks like receivables, payables, and commission distribution. The role also supports global project development to drive growth and expansion.
Responsibilities
Aman Club at Aman New York
The Director of Aman Private Office manages membership fulfilment and retention, ensuring exceptional service and engagement. They handle departmental reporting, implement standard procedures, and oversee financial tasks like receivables, payables, and commission distribution. The role also supports global project development to drive growth and expansion.
Responsibilities
Aman Club at Aman New York
- Responsible for membership fulfillment program, cultivating the membership community through benefit application, servicing membership requests, gifting incentives, and surprise and delight experiences.
- Manage member retention and membership renewals.
- Report monthly and annually on membership status and revenue.
- Assist with the global Club development, implementation, evaluation and execution of membership revenue growth strategies.
- Develop and execute strategies to measure and strengthen member engagement and continually improve member satisfaction.
- Responsible for managing, updating and sharing Club SOPs with Club, Hotel, Finance teams.
- Handle purchasing needs for the department on an ongoing basis.
- Responsible for cross-departmental membership fulfilment with F&B, Spa, Hotel Reservations, Jazz Club, Concierge, and Finance.
- Maintain up-to-date schedules of member movement and ensure presence, meet and greet, escort if appropriate.
- Oversee inbox management ensure appropriate response times.
- Ensure that all departments have necessary information pertaining to member requests (reservations, special events) and ensure flawless execution.
- Support the implementation of staff training and new hire onboardings.
- 4 Year Experience in a luxury hotel environment or similar in Front Office operations
- Positive, engaging, and energetic personality
- Able to be organized, manage time wisely and work with little to no direct supervision
- Very high attention to detail
- Sensitive to cultural nuances
- Excellent communication skills, both written and verbal on English
- Able to handle a multitude of tasks in an intense, fast paced environment
- Excellent people skills and the ability to work under pressure and with various stakeholders
- Ability to maintain a clean and professional appearance as per company policies
- Ability to stand for extended periods of time
- Multi-lingual is a plus
- Ability to work weekends, holidays and all shifts
- Must have work authorization in the United States
