Guest Services Supervisor - Amangiri

Join our team in Amangiri. Blending into untouched red-rock country on over 900 acres of the Colorado Plateau, Amangiri and its satellite, Camp Sarika, reflect dual aspects of this ancient desert landscape. A serene sanctuary, Amangiri’s 34 modernist suites, Aman Spa and mesa-embracing pool echo the tranquillity of the canyons. Camp Sarika, with its 10 tented pavilions, answers the region’s call to adventure. An unrivalled base for exhilarating expeditions and fireside connection, the camp has its own restaurant, lounge and spa suites.

Role

Amangiri invites you to join our team in the breathtaking destination of Amangiri, located in Canyon Point, Utah, as a Guest Services Supervisor. This hands-on leadership role is vital in ensuring our Bellman/Driver team provides seamless, attentive, and exceptional service to our guests. You will be responsible for overseeing the transportation, luggage, and excursion services, ensuring a flawless guest experience from arrival to departure. This position reports directly to the Front Office Manager and is an excellent opportunity for individuals passionate about luxury service in a unique environment.

Responsibilities

• Supervise and train a team of 15-25 Bellman/Driver staff, ensuring high service standards.
• Exceed guest expectations by maintaining a positive image of the resort and providing exceptional service.
• Welcome guests upon arrival and departure, opening car doors and assisting with luggage.
• Communicate efficiently with the Front Office and other departments, ensuring seamless coordination.
• Oversee front steps traffic and assist outside guests with their needs.
• Provide timely airport pick-up and drop-off services, ensuring smooth transfers and up-to-date guest information.
• Drive guests in a safe and responsible manner, maintaining a professional image.
• Ensure all vehicles are clean, in working order, and properly stocked with necessary amenities.
• Assist guests with their itineraries and excursions, providing detailed local area knowledge.
  
  

Requirements

• Must possess a valid and current driver’s license.
• Strong verbal and written communication skills, with a deep knowledge of the local area.
• Ability to work all shifts, including evenings, weekends, and holidays.
• A hands-on leader with the ability to supervise a team of 15-25 staff members.
• Highly physical role requiring sustained standing, walking, bending, and lifting of heavy loads.
• Comfortable working both indoors and outdoors, in various weather conditions (extreme heat, cold, rain, and snow).
  
  

Benefits

At Aman Group, we believe that our colleagues are at the core of our success. We offer a range of benefits to support both your personal and professional growth across existing and upcoming destinations. From exciting development opportunities to competitive compensation, we prioritise and support your career journey, making you feel valued, included, and at home.

• Aman Global Complimentary Night Program.
• Access and discount on Food & Beverage Outlets at Amangiri.
• Aman Retail and Spa Treatment discount.
• One meal is provided per shift.
• 401k plan available after 1 year of service with partial match.
• Free Vision, Dental and Life Insurance.
• Amangiri pays 90% of your medical health plan and 100% of your vision and dental benefits.
• Paid time off.
  
  

If you thrive in an ultra-luxury environment and are passionate about warm and personalised hospitality, where every detail matters, we invite you to join us on our journey.