Pool Server

Position Overview

The Pool Server for Amangiri maintains all pool (and dining room environments - when needed) and equipment. The Pool Server is responsible for ensuring the pool area/dining room is clean and tidy, assisting guests when they have questions about the menus/wine list/cocktail list, taking guests’ orders, anticipating guests’ needs and addressing them accordingly.

Responsibilities

• Review menu for changes and specials.
• Always provide excellent service to all of our guests.
• Set tables and stations up to company standards.
• Keep the pool areas dining room and workstation clean and organized, ensure that all silverware and glasses are wiped and spotless.
• Take guest food and beverage orders.
• Extensive knowledge of food and beverage to service and up-sell our product, including liquors and cocktails.
• Mark tables appropriately to food order for each course.
• Always confirm the order with the guest and double check accuracy of order before sending to the kitchen.
• Follow SOP’s on placing orders with allergies and dietary restrictions.
• Set up tables according to hosts' communication.
• Enter all sales in POS without errors. Double check list of items before “sending.”
• Be responsible for making decisions during absence of management with the needs of the guest in mind.
• Make sure that all products served are accounted for on the final bill before presenting it to the guest.
• Set the pace and direct the flow of service.
• Upkeep and clear tables between courses throughout the meal.
• Support the server assistant as needed to secure service to our guests up to our standards.
• Verify guest satisfaction with each table during each course served.
• Anticipate guest needs, where guests will never have to ask for anything.
• Wish each guest a warm welcome and farewell and thank them for coming.
• Ensure all closing side-works are thoroughly completed.
• At the end of the shift deliver all checks and report to the appropriate place according to the rules.
• Setting and maintaining the dining room environment ensuring materials are perfectly clean and organized.
• Following the posted opening and closing duties and side-work sheet.
• Attend daily pre-meal/communication meetings & monthly departmental meetings.
• Generate a good atmosphere.
• Always wearing a nametag on the left side.
• All other responsibilities assigned by management.
  
  
  

Qualifications

• Previous experience in a food and beverage setting.
• Flexible schedule, including the ability to work evenings, weekends, and holidays as required.
• Positive, engaging, and energetic personality.
• Detail-oriented with strong organizational and multitasking abilities.
• Ability to work under pressure and handle challenging situations with composure.
• Proficiency in using computer systems and relevant software, Micros, SevenRooms, Opera, and other related software required for operations, is highly desired.
• Ability to maintain a clean and professional appearance as per company policies.
• Ability to carry, push, and pull heavy loads up to 45 lbs; standing, bending, twisting, and lifting will be required.
• Ability to work indoors and outdoors, in various climates including extreme heat, cold, rain, and snow.
• Able to stand for extended periods of time.
• Sensitive to cultural nuances.
• Excellent communication skills, both written and verbal in English.
• Very high attention to detail.
• Be a self-motivator and motivator of others.
• Ability to work together with other colleagues and maintain professional working relationships. Any relationships that could potentially pose a conflict of interest should be disclosed to HR and may require a written disclosure.
• Multi-lingual is a plus.
• TIPS and ServSafe Certified.