Resort Manager

Position Overview

The Resort Manager is responsible for overseeing all aspects of the resort’s operations, ensuring an exceptional guest experience while maintaining operational efficiency and profitability. This role requires an experienced leader with a proven background in the hospitality industry, ensuring that all departments, including front of house, guest services, housekeeping, maintenance, and staff management, operate seamlessly.

Responsibilities

Guest Services and Satisfaction

• Ensure that guests receive high-quality customer service and have an outstanding, personalised experience.
• Address and resolve guest needs promptly and professionally, maintaining a high level in guest satisfaction.
• Oversee the front desk, housekeeping, reservations, and concierge and transport services to ensure seamless operations.
• Conduct regular guest satisfaction surveys and implement improvements based on feedback.
  
  
  

Operational Management

• Direct and supervise the HOD’s of all departments, ensuring efficiency and seamless operations.
• Monitor the quality of services provided by housekeeping, food and beverage, and maintenance teams.
• Implement and monitor policies and procedures to ensure the hotel meets its performance goals.
• Ensure strict compliance with health, safety, and legal standards across all areas of operations.
• Manage inventory levels and ensure the timely procurement of supplies, particularly for food and beverage needs.
  
  
  

Financial Management

• Prepare and manage the hotel’s budget, with a strong focus on controlling costs and optimizing profitability.
• Analyze financial reports, focusing on revenue, expenses, and occupancy rates to maximize profitability.
• Develop and implement strategic revenue management practices to optimize occupancy and room rates.
• Oversee purchasing and cost control measures across all departments to ensure efficient resource management.
  
  
  

Employee Management

• Lead the recruitment, training, and development of all resort employees, including food and beverage, front office, housekeeping, and maintenance teams.
• Conduct regular performance evaluations, offering coaching and development opportunities to maintain high levels of performance.
• Manage employee scheduling to ensure optimal staffing levels, particularly in food and beverage during peak service times.
• Foster a positive and cohesive work environment, promoting teamwork, collaboration, and a culture of service excellence.
  
  
  

Marketing and Sales

• Collaborate with sales and marketing teams to develop strategies that attract guests, with a focus on promoting the hotel's food and beverage offerings.
• Identify and cultivate opportunities for partnerships, events, and promotions that highlight the hotel’s unique culinary experiences.
• Maintain strong relationships with DMCs, travel agents, online booking platforms, and corporate clients to drive business and enhance the hotel's visibility.
  
  
  

Qualifications

Education: Bachelor’s degree in hospitality management, Business Administration, or a related field (preferred).

Experience: Minimum of 3-5 years of hotel management experience.

Skills

• Proven leadership and organizational skills, with the ability to manage multiple departments efficiently.
• Strong communication and interpersonal abilities to engage with guests and team members effectively.
• Financial acumen, particularly in budgeting, revenue management, and cost control.
• Proficiency in hotel management software (e.g., Opera, PMS).
• Ability to handle guest issues calmly and efficiently, with a solution-oriented approach.
• In-depth knowledge of food and beverage trends and service standards.
• Familiarity with health and safety regulations, particularly in food services.