Community Counseling Program Manager

Position overview:

The Community Support Counseling Program Manger plays a pivotal role as a part of Amani’s leadership team by supporting the vision and execution of therapeutic services provided through the Community Support Program assuring mental health care is accessible and culturally informed. The Community Support Counseling Program Manager provides administrative oversight of therapeutic services and community outreach to raise awareness of Amani’s clinical services, as well as build community partnerships.

About Amani Family Services, Inc.

Amani is the only local organization entirely devoted to promoting the wellbeing of non-English speaking families through community-based counseling and casework, with the purpose of facilitating the healing of immigrants and refugees who have experienced maltreatment and violence and preventing incidents of family violence. Amani has cared for families since 2006, and it is proud to provide excellent and compassionate care for all.

RESPONSIBILITIES & DUTIES

Working as a part of the Amani Clinical team, the ideal candidate in this position should demonstrate competence in clinical practice and demonstrate the ability to:

· Provide administrative oversight of program clients, therapists and interns

· Participate in internal management meetings and assist in agency projects

· Prepare reporting and data for internal and external use, as well as assist in grant writing

· Track data and review clinical documentation

· Review clinical documentation to ensure best practice

· Facilitate and develop evidence-based curriculum for community support groups

· Cultivate relationships with the community to raise awareness on Amani’s clinical services

· Triage cases in need of additional support internally and with the community

· Process program referrals to assign to internal therapists or to refer out to appropriate community services

· Provide education to Amani staff and local immigrant and refugee communities on mental health topics

· Conduct presentations on Amani’s services and cultural competency topics to the community

· Partner with the Mission Advancement Specialist to support outreach efforts and attend outreach events

· Partner with the Mission Advancement Specialist to support Amani’s Community Advisory Board (CAB)

· Partners with the COO with the development and implementation of medical insurance billing for counseling services

· Other duties as assigned

EDUCATION & EXPERIENCE

• Bachelor’s degree in social work, human services, psychology, or other related fields, required
• Master’s degree, preferred
• Experience working with low-income immigrant and refugee communities preferred/required
• Professional technology skills including Microsoft Word, Excel, PowerPoint, Adobe Acrobat, and database software. Ability to scan, edit and create PDF files and experience with shared folders
• Bilingual, preferred

REQUIREMENTS

• Leadership experience, the ability to lead teams and projects

• Must be able to read, write, and communicate fluently in English
• Strong administrative, organizational, interpersonal, time management, verbal communication, and writing and presentation skills are required

• Friendly demeanor

· Good interpersonal skills, ability to relate well with persons from a variety of cultural, educational, and socioeconomic groups

· Ability to maintain appropriate boundaries with staff and clients in all circumstances

· Commitment to maintain confidentiality

• Excellent customer service, follow through, professionalism and courtesy

• Ability to multi-task

• Self-motivated and self-starter

· Willingness to accept responsibility

· Must be reliable and consistent with attendance and punctuality to work

· Satisfactory background checks (i.e. fingerprint, criminal history record, and motor vehicle report), as well as positive professional references are required

· Must be able to show valid proof of employment eligibility in the United States of America

· Must have a valid driver’s license, daily access to reliable transportation, and proof of personal automobile insurance meeting Amani’s required coverage levels

Agency Culture:

It is critical that all employees of Amani Family Services aspire to the following:

· A commitment to the agency’s mission, vision, and values

· A commitment to excellence in everything we do

· A commitment to best practices as well as performance and quality improvement

· A commitment to outcomes and measured results

· A commitment to innovation and to what is possible

Agency-wide requirements:Every staff member at Amani must be committed to its mission, collaboration, cultural competence, philanthropy, and success goals, as described below:

Commitment to Mission and Organizational Sustainability

Model commitment to Amani mission and planning for sustainable organizational future of service.

Collaboration

Work with other agency members to create and continually represent a unified leadership perspective.

Cultural Competence

Open to explore his or her own assumptions about human behavior and values. Curious about the worldview of culturally different clients. Practice appropriate, relevant, and sensitive intervention strategies with persons who have a different cultural background from his or hers.

Culture of Philanthropy

A culture of philanthropy is each person in the organization serving as an ambassador, promoting the organization’s mission and promoting giving to the agency. This position promotes a culture of philanthropy by acting as a community liaison, recruiting and retaining volunteers, and sharing client stories with Development Department.

Success Metrics

Assist the management team in working towards overall sustainability of Amani.

WORK ENVIRONMENT & PHYSICAL DEMANDS

· Constant exposure to office work environment, which is typically controlled, agreeable, and in a non-smoking office

• Travel may occasionally expose employee to inclement weather conditions

· A person in this position needs to frequently move about inside the office and several off-site meetings

· Frequent activity associated with attending meetings within the organization and meeting external constituents

· Regarding meetings: observing the presenter or information being relayed, as well as detecting the message, and exchanging information is a requirement

· The employee will occasionally be required to audibly address/convey information to large groups of people in an indoor setting

· Frequently communicate with others and/or express oneself via meetings, over the telephone, and through written channels

· Constantly recognize and discern written and electronic material

· Constantly operate typical office equipment (telephone, copier, printer, fax, computer, keyboard, etc.)

· Employee will occasionally need to position themselves to lower spaces or ground floor to reference objects/items or information such as literature

· On an infrequent/seldom basis, employee may need to move items up to twenty-five (25) pounds when preparing for meetings, events, or gatherings

· Must be able to remain in a stationary position up to 75% of the time

· May sometimes ascend/descend stairs during frequent off-site meetings

· At times required to drive/operate a car

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. This job description is not intended to be all-inclusive. It is understood that the employee will also perform other business duties as required by the immediate supervisor or by a person authorized to give instructions and assignments. My employer has the right to revise this job description at any time with or without notice. This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship. Either my employer or I may terminate employment at any time, for any reason.

Job Type: Full-time

Pay: From $48,006.40 per year

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift
• Evening shift

Ability to Commute:

• Fort Wayne, IN 46825 (Required)

Work Location: In person

Salary : $48,006