What are the responsibilities and job description for the Parking System Support Analyst- Level 1 position at Amano McGann, Inc?
Job Description
Job Description
Amano McGann, Inc. (www.amanomcgann.com) is one of the largest parking systems distribution and software engineering companies in North America with full-service offices in 20 principal markets. We maintain market leadership by providing innovative products and services to meet the demands of this fast-growth industry. Our sales and management executives, software development engineers, R&D specialists, and our customer support professionals work together as a team to provide the highest standard of customer satisfaction.
We are seeking an individual with mechanical, electrical, and software troubleshooting skills to work in a fast-paced parking hardware and software support environment. Products supported include automatic barrier gates, ticket dispensers, handheld devices, pay stations, credit card processing, windows and web-based applications, and our suite of access and revenue control software. Amano McGann has an immediate opening for a full-time Parking Systems Support Analyst at our Roseville Corporate Office.
Primary Responsibilities
- Respond to inbound calls and tickets from field technicians and site owners / operators located throughout the United States and Canada from 9AM-6PM Central
- Diagnose and resolve hardware and software issues over the phone, online chat, and through remote server connections
- Log interactions with field technicians and site owners / operators, time spent, and the final resolution in the ticketing system
- Create documentation as needed to cross-train peers on new or modified solutions
- Train peers, field technicians, and site owners / operators
- Participate in weekly on call rotation
Skills and Experience Required
AMI is an Equal Employment Opportunity Employer. Benefits include : Medical, Dental, Life Insurance, Short Term Disability, 401(k) and Paid Time Off (PTO).