What are the responsibilities and job description for the Technical Services Manager position at Amano McGann, Inc?
- Dispatch technical staff to service calls.
- Develop and implement management procedures that will increase profitability while maintaining a high-level of customer satisfaction.
- Administer and maintain NowCare agreements.
- Create a harmonious and team oriented environment through communication and involvement with all members of the Technical Services team and fair and equitable distribution of workload among staff.
- Recruit, train and maintain an adequate service staff to accommodate workload while reducing the amount of overtime hours being used.
- Track Service Technical staff goals to insure they all are met by the next review period.
- Ability to solve problems quickly.
- Meet with clients to ensure we are providing them with the best service
- Use Talent LMS to ensure the technicians are keeping up with their training
- Maintain warehouse and ensure parts inventory is properly managed
- Manage the on-call system and after hours service is covered by branch techs
- perform the quarterly inventory counts
- provide annual performance appraisals for the technical staff
