What are the responsibilities and job description for the ASSISTANT DIRECTOR OF HOUSEKEEPING position at Amara Resort and Spa?
The Assistant Director of Housekeeping
Job Type: Managerial, Full-Time & Exempt
Reports to: Director of Housekeeping
Days ON: Wednesday through Sunday, 9AM to 5PM
Brief Description:
The Assistant Director of Housekeeping is responsible for ensuring the Housekeeping Department operates efficiently and that all team members provide all guests with quality service and a clean and safe environment throughout their stay, while efficiently managing expenses and maximizing service levels. While on-property, this AD is the leader of the Housekeeping Department, second to the Director of Housekeeping. Team Members (including Supervisors) report to this 2-person management team. The shifts will include covering the two days off for the Director of Housekeeping, and the PM shifts when the Director of Housekeeping has worked the morning shifts.
Duties & Functions:
- Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
- Train, observe and coach all Front Office team members as it pertains to front office operations and their job responsibilities.
- Advises Director of Housekeeping of any disciplinary actions needed and participate in the disciplinary process.
- Assist the Director of Housekeeping with interviews and follow hiring procedures.
- Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
- Assist in maintaining and controlling all housekeeping equipment.
- Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
- Ensure that large guestroom turns are managed efficiently.
- Ensure consistency with departmental opening and closing procedures.
- Oversee room inspections daily and ensure that some rooms are inspected with supervisors on a daily basis.
- Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
- Ensure that public areas, guest rooms and back-of-house areas are cleaned to The Amara Resort and Spa standards.
- Assist in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
- Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
- Ensure guest privacy and security through correctly following The Amara Resort and Spa procedures.
- Initiate work orders for repairs and maintenance and forward to Engineering. Monitor the established work order system on a daily basis according to hotel procedures. Follow up on work orders to ensure completion.
- Conduct pre-shift meetings for room attendants and housepersons.
- Respond to emergency situations using information contained in MSDS sheets.
- Balance and clear room status nightly; compare the PM. housekeeping report with the PMS room status report and resolve any discrepancies.
- Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
- Assist in preparing schedules according to business forecast, payroll budget guidelines and productivity requirements.
- Maintain The Amara Resort and Spa SOP's regarding purchase orders, vouchering of invoices and checkbook accounting.
- Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
- Manage and organize large turn days (including group check-ins or check-outs).
- Monitor out-of-order, out-of-service, discrepant and show rooms.
- Maintain constant communication with Guest Services.
- Monitor and act on special requests as needed; VIPs, special needs rooms, etc.
- Monitor all V.I.P.'s, special guests and requests.
- Review Housekeeping log book and Guest Request log on a daily basis.
- Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
- Properly store, secure and issue supplies as needed to meet business demands.
- Ensure completion of regular maintenance and cleaning projects on a biannual basis.
- Attend meetings/training as required by management.
Important Notes:
This is an incredibly hands-on role. Amara Resort & Spa requires its Housekeeping Management Team to be willing to step-in & step-up where the job needs to be done. This includes daily inspections and thus, working on rooms. This person also needs to be the "right hand" of our incredible Housekeeping Director; making he/she feel supported by being in-line with their vision.
