Housekeeping Supervisor

Job Description

Housekeeping Supervisor

Job Type: Managerial, Full-Time & Exempt

Reports to: Director of Housekeeping

Days ON: Wednesday through Sunday, 9AM to 5PM

Brief Description:

The Housekeeping Supervisor is a key leadership role at Amara Resort & Spa. This person will be the right hand of our Director of Housekeeping, equally responsible for overseeing the housekeeping department within our organization. This position plays a crucial role in maintaining the cleanliness, safety, and overall appearance of our facilities, ensuring that they meet the highest standards of hospitality and guest satisfaction. The ideal candidate will possess extensive experience in housekeeping management, with a strong emphasis on floor care, custodial services, and industrial cleaning. This person will also need to speak both Spanish and English.

Duties & Functions:

• Approach all encounters with guests and team members in an attentive, friendly, courteous and service-oriented manner.
• Train, observe and coach all Front Office team members as it pertains to front office operations and their job responsibilities.
• Advises Director of Housekeeping of any disciplinary actions needed and participate in the disciplinary process.
• Assist the Director of Housekeeping with interviews and follow hiring procedures.
• Maintain a regularly scheduled cleaning program (i.e. floor care, hard cleaning, mattress flipping, etc.) and maintain a detailed checklist for each position.
• Assist in maintaining and controlling all housekeeping equipment.
• Assist in ensuring compliance with all corporate Risk Management standards (MSDS, HazComm, etc.).
• Ensure that large guestroom turns are managed efficiently.
• Ensure consistency with departmental opening and closing procedures.
• Oversee room inspections daily and ensure that some rooms are inspected with supervisors on a daily basis.
• Assist the Director of Housekeeping in inspecting all VIP rooms prior to arrival.
• Ensure that public areas, guest rooms and back-of-house areas are cleaned to The Amara Resort and Spa standards.
• Assist in maintaining required pars of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly or quarterly basis.
• Assist in conducting monthly and quarterly Housekeeping inventories on a timely basis.
• Ensure guest privacy and security through correctly following The Amara Resort and Spa procedures.
• Initiate work orders for repairs and maintenance and forward to Engineering. Monitor the established work order system on a daily basis according to hotel procedures. Follow up on work orders to ensure completion.
• Conduct pre-shift meetings for room attendants and housepersons.
• Respond to emergency situations using information contained in MSDS sheets.
• Balance and clear room status nightly; compare the PM. housekeeping report with the PMS room status report and resolve any discrepancies.
• Assist in reviewing Housekeeping staff's worked hours for payroll compilation and submit to Accounting on a timely basis.
• Assist in preparing schedules according to business forecast, payroll budget guidelines and productivity requirements.
• Maintain The Amara Resort and Spa SOP's regarding purchase orders, vouchering of invoices and checkbook accounting.
• Operate pagers and radios efficiently and professionally in communicating with hotel staff. Ensure the proper use of radio etiquette within the department.
• Manage and organize large turn days (including group check-ins or check-outs).
• Monitor out-of-order, out-of-service, discrepant and show rooms.
• Maintain constant communication with Guest Services.
• Monitor and act on special requests as needed; VIPs, special needs rooms, etc.
• Monitor all V.I.P.'s, special guests and requests.
• Review Housekeeping log book and Guest Request log on a daily basis.
• Record all valet laundry for valet cleaners. Check and review incoming laundry at end of day to ensure all items have been returned.
• Properly store, secure and issue supplies as needed to meet business demands.
• Ensure completion of regular maintenance and cleaning projects on a biannual basis.
• Attend meetings/training as required by management.