SERVER ASSISTANT

I. Job Summary
The Restaurant Busser graciously and efficiently restock and replenish food-service supplies, assist wait staff, clear and reset tables.

II. Job Responsibilities

Guest Service

• Greet and make all guests feel welcomed to the restaurant.
• Clear all used tableware, napkins and refuse from tables to tubs in bus station.
• Wipe table, chairs and clear debris and crumbs from floor areas surrounding table.
• Reset tables in accordance with established standards to seat new guests as quickly as possible.
• Remove full tubs from bus stations to dishwashing area for cleaning, and maintain a clean, well-stocked and orderly bus station at all times in order to improve efficiency and productivity.
• Retrieve cleaned dishes, glassware and utensils from the dishwasher and distribute to each service station in order to keep a ready supply available for restaurant use.
• Polish glassware/silverware.
• Examine each table for missing items.
• Remove any items that do not meet cleanliness standards.
• Maintain a clean, presentable and attractive restaurant.
• Clean floors when asked.
• Retrieve clean linens at beginning of shift and during shift when necessary, folding as specified by established standards and stocking correct par levels in the service stations.
• Keep area clean according to Board of Health standards.
• Attend team briefings when relevant.
• Present a clean and professional appearance at all times.
• Maintain a friendly, cheerful and courteous demeanor at all times.
• Ensure guest satisfaction by responding to guest inquiries with accurate information and a positive attitude.
• Promote hotel amenities and services to guests using personal knowledge and effective selling techniques.
• Welcome and effectively resolve guest questions, issues and complaints with supervisor assistance as needed.

Training

• Complete training on safe lifting procedures.
• Complete training on bloodborne pathogens.
• Complete training on food safety/contamination/cross contamination prevention.
• Complete training on prevention of slips/trips/falls in the food prep and service area.

Perform other duties as assigned.

Education

• High school diploma or GED

Skills and Experience (Essential)

• At least 18 years of age
• Must be able to speak, read and write English and have basic food/beverage knowledge

Skills and Experience (Preferred)

• Communication in other languages is helpful
• Must be able to work well under pressure while retaining tact and composure when dealing with upset guests