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Student Support Assistant - West Campus Academic Success Center

Amarillo College
Amarillo, TX Full Time
POSTED ON 1/16/2025
AVAILABLE BEFORE 4/14/2025

Salary : $19.11 - $22.66 Hourly

Location : Amarillo, TX

Job Type : Full-Time

Job Number : 202400230

Division : Academic Success Center

Department : 10_11_05_501060 - (ASCW) - Academic Success Center West

Opening Date : 10 / 14 / 2024

FLSA : Non-Exempt

Grade : 9

Summary

At Amarillo College, our mission is : Transforming our community and economy through learning, innovation, and achievement. Every team member, regardless of job title or duties, is responsible first and foremost, for assisting students in every way.

This is an exciting time to work for Amarillo College! We are seeking our next Student Support Assistant who will be all-in on our mission and who will manage the Success Center Lab on West Campus, provide tutor support, support technical education students' learning needs, and help career and technical education students with coursework learning outcomes.

This is a Grant Funded position. Continued employment is contingent on grant funding.

Qualifications

EDUCATION :

Required : Associate Degree in a Health Profession.

Preferred : Bachelor Degree in a Health Profession.

EXPERIENCE :

Required : One (1) year ofclinical experience in healthcare business and / or industry.

Preferred : Experience in education and / or basic skills training; experience working with adult learners; experience with tutoring one-on-one and in group settings; contextualizing basic skills

Job Duties & Responsibilities

  • Collaborate with instructors and professionals in the development of individual students' needs and progress.
  • Collaborate with other college departments and programs to administer pre-assessment and progress assessments for West Campus students.
  • Review instructional content, methods, and student evaluations to assess strengths and weaknesses to support best practices for instruction for improving student achievement.
  • Assist the Supervisor of the West Campus Academic Success Center and other team members as needed.
  • Provide tutoring and effective study skills and test-taking strategies.
  • Teach critical-thinking and problem-solving skills and help students improve professionalism for success in the workplace and academic settings.
  • Communicate digitally with students regarding retention and announcements.
  • Assist students with comprehensive understanding of course learning outcomes.
  • Set up / maintain lab area / industry workspace.
  • Refer students to appropriate resources within the college to meet student needs and improve success and retention.
  • Assist with new student orientations, pre-admission test preparation, and other events as requested.
  • Record student clock hours daily using Go Trac and Student Engagement Portal.
  • Attend staff meetings and in-service training and CRLA trainings as required or needed in order to maintain and improve professional development.
  • Manage Success Center operating hours which may include some evening hours.
  • Perform other related duties as required.
  • As an Amarillo College employee, seek knowledge of and pledge to actively engage in a culture of caring striving to serve students, peers and the community by embracing the AC Core Values : Wow, Family, Fun, Innovation, and Yes!

Knowledge, Skills & Abilities

  • Proven ability to work effectively both independently and as part of a diverse team, fostering a collaborative environment to support student success.
  • Strong understanding of and adherence to confidentiality requirements in line with federal, state, and institutional policies, particularly in relation to student records and information.
  • Demonstrated reliability in managing responsibilities and completing tasks with minimal supervision, maintaining a high standard of accountability in all aspects of the role.
  • Exceptional attention to detail, especially when managing records, tracking student progress, and handling instructional materials. Ability to stay organized and manage multiple tasks efficiently in a dynamic academic environment.
  • Ability to adapt to changing educational technologies, teaching methodologies, and student needs, demonstrating flexibility in a fast-paced learning environment.
  • Strong working knowledge of mathematics, academic communication, and the ability to convey complex concepts clearly and concisely, both verbally and in writing, to students from diverse academic and cultural backgrounds.
  • Commitment to maintaining a professional and positive demeanor in interactions with students, faculty, administrators, staff, and external partners, contributing to a welcoming and supportive learning environment.
  • Ability to collaborate effectively with multiple departments across the institution to develop and maintain academic partnerships that enhance student learning outcomes and retention.
  • Excellent verbal and written communication skills, including the ability to craft professional correspondence, deliver engaging presentations, and provide clear feedback to students, faculty, and staff.
  • Ability to cultivate positive working relationships with students, promoting a sense of community and engagement within academic programs. A commitment to fostering critical thinking, problem-solving, and professionalism in students.
  • Proficient in using data management systems, such as Go Trac and Student Engagement Portals, to accurately record and track student clock hours and engagement. Competency in educational technology and learning management systems to support instructional delivery.
  • Commitment to ongoing professional growth through participation in staff meetings, in-service training, and relevant certifications such as CRLA (College Reading and Learning Association) to stay current with best practices in student support services.
  • Salary : Amarillo College follows a lag pay strategy, with starting offers typically between the minimum and midpoint of the pay grade, rarely reaching the maximum to support long-term growth within each position.

    Pay grade 9 (salary is determined by Human Resources based on education, work experience and internal comparisons).

    Physical Demands : While performing the duties of this job, the employee is frequently required to travel between offices and buildings, and requires the ability to lift, carry, push, pull and / or maneuver office supplies as needed.

    Work Environment : This position operates in a professional office environment, routinely uses standard office equipment (i.e. computers, phones, copy and fax machines, filing cabinets) and is in a high traffic area with continual interruptions. Software commonly used includes Microsoft Office, Colleague, and various other educational applications. Work may also be performed outside of the office and with little to no supervision.

    Notice of Background : Applicants selected for employment will be required to undergo a pre-employment criminal history background check and possibly a pre-employment drug test.

    Commitment Statement : Amarillo College is dedicated to building a workforce that embraces a wide range of backgrounds and experiences, fostering a culturally aware team at every organizational level. Our goal is a faculty and staff that mirrors the distinctiveness of our community and is continually enhancing their skills and knowledge to better serve our entire student population.

    Promotional Opportunity Policy : Under the Amarillo College Promotional Opportunity Policy, only current appointed or part-time non-appointed employees will be considered for a position during the first five (5) working days from notice or posting.

    Amarillo College offers benefit packages, including medical, dental, vision, life, and disability coverages available through ERS. Amarillo College provides (at no cost to the employee) a long-term disability policy. In addition to retirement savings through Teachers Retirement System - TRS (pension plan) or Optional Retirement Plan -ORP (403b), the college offers the AC Retirement Plan - additional 403(b) with a generous matching contribution. Amarillo College Employees and their dependents are eligible for reduced or free tuition for Amarillo College courses. Employees have free access to the fitness center located on the Washington Street Campus. We also offer a generous holiday schedule,

    For more information about the benefits please visit our

    Salary : $19 - $23

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