What are the responsibilities and job description for the Front Desk Agent position at Amarillo Med Hotel LLC?
Job Summary
We are seeking a dedicated and customer-oriented Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and a passion for hospitality. The Front Desk Agent will manage front desk operations, assist guests with check-in and check-out processes, and address any inquiries or concerns.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Answer phone calls promptly, providing information and assistance as needed.
- Handle guest inquiries, requests, and complaints with professionalism.
- Maintain accurate records of guest information and reservations.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Process payments and manage cash handling procedures accurately.
- Provide local area information and recommendations to enhance guest experiences.
- Uphold hotel policies and procedures while ensuring compliance with safety regulations.
Skills
- Strong background in hospitality or hotel management is preferred.
- Excellent customer service skills with a focus on guest relations.
- Proficient in front desk operations and phone etiquette.
- Ability to communicate effectively in English; bilingual or multilingual skills are a plus.
- Strong problem-solving abilities to address guest concerns promptly.
- Detail-oriented with excellent organizational skills to manage multiple tasks efficiently.
- Ability to work well in a team environment while maintaining a positive attitude.
Join our team as a Front Desk Agent where your contributions will help create memorable experiences for our guests!
Job Types: Full-time, Contract
Pay: $10.00 - $11.00 per hour
Benefits:
- Flexible schedule
- Free parking
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Morning shift
- Night shift
- Overnight shift
Ability to Commute:
- Amarillo, TX 79106 (Required)
Ability to Relocate:
- Amarillo, TX 79106: Relocate before starting work (Required)
Work Location: In person
Salary : $10 - $11