What are the responsibilities and job description for the Host position at Amaro's Table?
Summary of Position
The Host is responsible for maintaining a warm and professional environment in accordance with Amaro's Table standards, managing reservations, waitlists and phone lines in a courteous and helpful manner and ensuring that each guest who walks through the front door feels appreciated and honored.
Duties & Responsibilites
Maintain utmost grooming and wardrobe presentation, as the first impression establishing the standard for the Front of House.
Maintain a clean and ambient restaurant, with specific attention to lighting, music, curtains / shades, flowers and candles - are all present and
correct.
Walk through dining room prior to service, ensuring the mise en place is completed.
Warmly and confidently greet guests as they enter. Keep in mind to PAUSE, give full attention.
Whenever possible, open the front door for guests entering or leaving the restaurant.
Answer phones using proper phone etiquette and maintain a calm and positive demeanor with guests at all times.
Be able to answer questions about the restaurant, provide directions, explain what an amaro is, etc. Always find the answer for the guest.
Demonstrate comprehensive knowledge of menu, including daily specials such as risottos, draft cocktails, etc.
Take To-go orders and complete them from start to finish from ringing them in the POS system, collecting payment with 100% accuracy,
packing and labeling the food, providing utensils, napkins and anything else the guest may need to enjoy their takeout,
Manage Online Orders, carefully checking each order before accepting, with mindfulness given to volume of orders at a time.
Remember and learn the names of return guests, track guest information in the reservation software.
Assess flow of service and time tables accordingly.
When immediate seating is limited, begin and manage waitlist, accurately quote approximate wait times.
Upon seating, offer guests a menu and water, and inform them of their server's name.
Relay messages to servers and bus persons as needed. Serve as the communication hub of the restaurant. Be in constant contact with the
Manager on Duty.
Ensure that all tables are receiving prompt and accurate service, alerting Manager on Duty when attention is needed.
Occasionally assist servers with orders, delivery of food and clearing tables.
Thank guests with genuine appreciation as they leave, inviting them to return.
As guests are leaving, gauge level of satisfaction, listening to any comments, feedback, compliments and complaints and relay them to the
Manager.
Attend, stock, and straighten restroom facilities throughout shift.
Complete any other tasks or directives issued by your Manager in a polite, timely and accurate manner.
Qualifications, Skills and Requirements
No previous restaurant experience required.
Must have exceptional grooming habits.
Be able to work in a standing position for long periods of time (up to 8 hours).
Be able to communicate clearly and effectively in the predominant language(s) of our guests.
