What are the responsibilities and job description for the Technical Service Representative position at AMATROL?
Join Amatrol, a global leader in designing, developing, and manufacturing cutting-edge technical training solutions for tomorrow's workforce. We're looking for passionate individuals to join our team and embark on an exciting journey of innovation and problem-solving.
What will you be doing?
- Utilizing your expertise to troubleshoot and resolve issues across a diverse range of our industrial training equipment, spanning electrical, automation, mechanical, and HVAC-R systems.
- Providing technical support to customers, addressing their inquiries and ensuring their satisfaction.
- Installing Amatrol systems training systems, contributing to the expansion of our global footprint.
- Participating in product testing and assisting in the development of new solutions.
- Collaborate within a team environment, pooling your collective expertise to swiftly address customer concerns and deliver effective solutions.
What do you need to be considered for the job?
- A solid foundation in troubleshooting electrical industrial products, whether gained through hands-on experience, certifications, or relevant degrees. Proficiency with PLCs, robotics, fluid power, TCP/IP networking, and refrigeration/HVAC systems is advantageous.
- An associate's degree in engineering, IT technologies, or equivalent practical experience. Recent graduates are welcome to apply.
- Willingness to travel up to 25% of the year to various domestic and international locations. With operations in over 60 countries and still expanding, the opportunity for global exploration awaits!
- Strong mechanical aptitude coupled with the ability to interpret blueprints and technical specifications.
- Familiarity with MS Office applications to effectively communicate and document your work.
What we offer:
- Quarterly travel bonuses to reward your adventurous spirit.
- Seven paid holidays to celebrate and rejuvenate.
- Generous PTO (Paid Time Off) plan, with 120 hours (3 weeks) accrued in your first year!
- Opportunities for skill development and career advancement, with commensurate increases in pay.
- Affordable medical, vision, and dental insurance coverage.
- Company-paid life insurance and short-term disability benefits.
- Cross-training opportunities and internal promotions for top performers, along with access to eLearning courses through Ivy Tech.
About our Companies:
Amatrol designs, develops and manufactures technical training systems, highly interactive eLearning, hands-on simulators, and more to train tomorrow’s global workforce for many diverse industries such as manufacturing, oil and gas, packaging, and more. Colleges, universities, and high schools as well as companies use our made-in-the-USA products to teach individuals technical and workplace skills ranging from entry level basic technical skills to advanced technology troubleshooting.
DAC Worldwide is a US-based world leader in technical training solutions. For over 35 years DAC Worldwide has been helping maintenance departments, training professionals, vocational educators, and workforce development specialists with realistic, hands-on training systems.
Bayport Technical specializes in building trainers, working industrial demonstrators, glass and acrylic training models, and customized training equipment primarily in the areas of instrumentation and process control. Located in the heart of the refining and chemical processing center of the world along the U.S. Gulf Coast in La Porte, Texas, we are fully equipped for research, manufacturing and special production needs.
Please Note: In order to be considered for this position, candidates must submit a current, chronological resume with relevant work experience.
Please contact Human Resources if you need any accommodations during the job application process due to a disability. Amatrol, Inc. is an Affirmative Action/Equal Opportunity Employer.
*This position is not eligible for placement by outside recruitment or staffing agencies.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
People with a criminal record are encouraged to apply
Education:
- Associate (Preferred)
Experience:
- technical or customer services: 2 years (Required)
- PLC: 1 year (Preferred)
- TCP/IP networking: 1 year (Preferred)
- Robotics: 1 year (Preferred)
- Mechanical: 2 years (Preferred)
Willingness to travel:
- 25% (Required)
Work Location: In person
Salary : $45,000 - $55,000
