What are the responsibilities and job description for the Desktop Support position at Amaze Systems?
• 4 years of experience in managing enterprise desktops on a large scale (1000 clients).
• Knowledge in Microsoft Endpoint Manager (Intune / SCCM).
• Experience managing desktop configuration polices via Intune.
• Create and maintain Intune Policies and deployment scripts.
• Administering Windows operating systems.
• All aspects of IMAC (Install Move Add Change) including JML (Joiner, Mover & Leaver).
• Knowledge on BitLocker management and LAPS. (Local admin password solution)
• Basic knowledge on Browser technologies Ex: Internet Explorer, Chrome
• Basic knowledge on end user break fix for designated equipment (All EUC equipment).
• Basic Knowledge of Azure AD, Active Directory; including GPO and DNS.
• Knowledge on imaging laptops.
• Knowledge on basic networking and proxy technologies.
• Knowledge on Active Directory to build user network profiles, reset passwords, unlock accounts, etc.
• Knowledge on Change, Problem, Incident and Configuration Management.
• Knowledge on Asset Management toolsets to keep a track of the inventory on day-to-day basis. Monthly reports.
• Provide recommendations or possible solutions to client management and support teams.
• Supporting Service Desk team and L1 support.
