What are the responsibilities and job description for the Manager- Customer Experience Manager position at Amazing Lash Studio?
Overview
ATTENTION:
DO NOT CALL THE STUDIO, THIS POSITION IS HIRED BY THE REGIONAL SUPPORT TEAM REMOTELY
Benefits:
- Professional and personal growth opportunity
- Competitive Salary with Performance Bonus
- Free Services
- Anniversary Bonus
- PTO
- Medical Insurance
Position Qualifications:
- Role Model to the front desk team. (Able to demonstrate with performance and numbers on any front desk related tasks)
- Cheerful and bring positivity even when hard times or when going through personal issues
- Minimum 2 years of previous management experience leading an influencing a team
- Able to support and coach the front desk team to improve their individual performance opportunities
- Minimum 2 years of previous customer experience managing conflicts and being able to solve the issues, not just handle the customer but finding the best solution for the customer and the studio.
- Previous experience setting team expectations and addressing if any issues that needs attention
- Organization and Time management skills
- Good communication skills to address work related issues from top to bottom or bottom to top. (LCs, manager, Owner)
- Experience training and developing teams
- Detailed oriented
- Strong ethics and integrity
- Strong mindset approach towards following standards and processes
- Professional image to set the standard to the staff
- Willing to take coaching and feedback to improve opportunities
- Demonstrate consistency on the daily tasks
- Reliable with schedule and be able to cover shifts when needed
- Strong responsibility and leadership skills
- Strong Problem-solving mindset
- Computer and technology savvy
- Fast Learner
- Mindbody and Microsoft office a plus (excel, power point).
Position Responsibilities:
- Support Studio Manager to drive the day to day Operations at the highest Performance level
- Lead the studio critical processes audits
- Drive front desk team performance indicators to meet goals (KPI)
- Responsible to update front desk KPI reports to share and evaluate team performance
- Reinforce front desk processes and Duties to follow standards
- Identify strengths and opportunities for the front desk team to participate on training plans for development
- Collaborate with Studio Managers and Owner to develop Growth and development plans to support the Operations team.
- Prepare LC Schedules
- Train and develop front desk team
- Performance Quality Audits
- Set up Customer Experience level standard.
Legal Disclaimer
©2024 Amazing Lash Franchise, LLC (“ALF”). Each Amazing Lash Studio® location is independently owned and operated. Franchise owners are solely responsible for all employment decisions and matters regarding their independently owned and operated studios. All individuals hired by franchise owners’ studios are their employees, not those of ALF. Amazing Lash Studio® and Amazing Lash Studio design are registered trademarks owned by ALF.
