HR Operations Leader, AWS Global Services

BASIC QUALIFICATIONS

• Bachelor’s degree
• 10 years of experience in program/project management and/or HR generalist-business partner role and/or operations management
• Experience leading cross-functional projects and building program plans (setting objectives, milestones, managing stakeholders, and tracking metrics).
• Strong executive communication, writing, and facilitation skills

Job summary
Amazon Web Services (AWS) is a dynamic, growing business unit within Amazon.com. Since early 2006, AWS has provided companies of all sizes with an infrastructure platform in the cloud. Using AWS, companies can requisition compute power, storage, and other services – gaining access to a global computing infrastructure that is the backbone of Amazon.com’s multi-billion dollar retail business. Today, AWS provides a highly reliable, scalable, low-cost infrastructure platform in the cloud that powers millions of active monthly customers from start-ups to multi-national corporations to governments.

AWS Global Services is the key “delivery” engine for customer success. It is comprised of Professional Services, AWS Support and Managed Services, and Training and Certification. Together, our teams continuously improve systems, processes, and cross-organization collaboration to deliver better outcomes for both our customers and our employees. It is always Day One on our team, and we believe we exemplify this by maintaining a long-term focus and boldly innovating to meet our customers’ needs. To get there, we need exceptionally talented, bright, and driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.

About the role
We are looking for a dynamic, organized self-starter to join our Global Services Human Resources (HR) team as an HR Operations leader. In this role, you will be responsible for driving critical strategic and transformation initiatives, such as our annual strategic plan, management operating system, business analytics, talent management programs, and other key projects.

The ideal candidate is an HR Leader with project management skills who can think big, lead end-to-end process execution, cultivate collaborative relationships at all levels and push the HR function to keep evolving and embark on a continuous improvement journey. Our goal is to build a strong HR organization and to design and implement people programs and practices that are scalable for our growing and complex global business. The HR Operations Leader is both a strategic and hands-on role that provides programmatic leadership to our HR team, HR Centers of Excellence, Employee Services and Payroll organizations, but also partners extremely close with business stakeholders. To help drive this, the HR Operations Leader will have two direct reports.

Key job responsibilities

Successful candidates will also demonstrate:
Ability to communicate effectively and facilitate executive level discussions and decisions.
A broad understanding about how HR works, end to end, in order to connect the dots and identify improvement opportunities at the macro level.
Ability to lead across a complex regional organization with matrixed teams reporting in to you.
The ability to understand business goals and recommend new approaches, policies and procedures for continuous improvement.
A true hands-on approach as well as the ability to successfully monitor the "pulse" of the organization and look around corners.
Experience with rapid and complex changing work environments.
Being an enthusiastic team player with a strong drive to create a positive work environment.
A strong bias for action and sense of urgency, being comfortable working in an environment that demands clear deliverables along with the ability to identify problems and drive appropriate solutions.
The ability to manage multiple priorities simultaneously and coordinate work through others.
Must be able to interface at all levels of the organization.
Passion for innovative HR solutions and process improvement.

PREFERRED QUALIFICATIONS

• Master’s Degree or MBA in HR preferred
• Experience within a complex matrixed organization
• Self-starter who can work independently in a fast-paced, ambiguous environment.
• Strong background in building and executing in a highly ambiguous, flexible environment.
• Strong data-driven, business writing skills.
• Experience in HR operations or Shared Services organizations, managing global stakeholders.
• Experience identifying and resolving issues independently, will take initiative even under unfamiliar or ambiguous circumstances.
• Strong bias for action and “get stuff done” attitude.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.