What are the responsibilities and job description for the Data Center Area Operations Manager, Data Center Engineering Operations position at Amazon Data Services, Inc.?
- Bachelor's degree in a relevant engineering discipline or equivalent work experience in Mechanical/Electrical Field
- 6 years experience in a management position with 5 or more direct reports
- 10 years experience working in critical infrastructure operations
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The candidate will be responsible for strategic and tactical issues in Data Center Engineering Operations such as ensuring and sustaining safety, security, availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting. Key job responsibilities The successful candidate will be operationally responsible for multiple data centers. Some high-level responsibilities include: - Act as an ambassador for safety within the team and to promote safe work efforts across the area - Management of the team of Data Center Engineering Operation engineers; this includes all aspect of people/performance/rotation/technical management. - Ensuring effective and efficient management of day to day Data Center Engineering Operations. - Manage/Improve operational workflows and risks - Act as subject matter expert in the data centers mechanical, electrical and control systems. - Ensure all operational KPIs and metrics are being measured and met. - Play a key part in innovation and driving automation - Be passionate about the quality and quantity of services and continuously strive to improve customer experience. - Manage Large Scale Events or outages, manage on-call rotation and escalations. - Perform vendor management for colocation facilities. - Ensuring the data center is compliant with all relevant security & safety policies and procedures - Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers - Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion - Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs - Effectively and efficiently manage the operations budget and expenditures - Routinely operate as the after hours on-call Data Center Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s) - Provide support for weather events, planned outages, and unplanned outages About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help. You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion. The candidate will be responsible for strategic and tactical issues in Data Center Engineering Operations such as ensuring and sustaining safety, security, availability, cost management, risk assessment and mitigation, review corrective and preventative maintenance of critical infrastructure and metric reporting. Key job responsibilities The successful candidate will be operationally responsible for multiple data centers. Some high-level responsibilities include: - Act as an ambassador for safety within the team and to promote safe work efforts across the area - Management of the team of Data Center Engineering Operation engineers; this includes all aspect of people/performance/rotation/technical management. - Ensuring effective and efficient management of day to day Data Center Engineering Operations. - Manage/Improve operational workflows and risks - Act as subject matter expert in the data centers mechanical, electrical and control systems. - Ensure all operational KPIs and metrics are being measured and met. - Play a key part in innovation and driving automation - Be passionate about the quality and quantity of services and continuously strive to improve customer experience. - Manage Large Scale Events or outages, manage on-call rotation and escalations. - Perform vendor management for colocation facilities. - Ensuring the data center is compliant with all relevant security & safety policies and procedures - Oversee all aspects of the data center's critical physical infrastructure. Ensure that all work performed within the space is done to high quality and without impact to internal/external customers - Engage in improvement projects, often requiring reaching out to a variety of support teams, and drive them from conception to completion - Coordinates daily with a multitude of third party vendors ensuring adherence to contracted SLAs - Effectively and efficiently manage the operations budget and expenditures - Routinely operate as the after hours on-call Data Center Manager for the data centers in the region. This will include responding to any issues within the data centers and managing the investigation, mitigation, and recovery of the issue(s) - Provide support for weather events, planned outages, and unplanned outages About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve. Inclusive Team Culture AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- An excellent understanding of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, - - ATS units, PDU units, chillers, pumps, air handling units, and CRAC units
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
- Ability to solve problems at their root, stepping back to understand the broader context.
- Ability to follow accurate and complete support procedures, system documentation, and issue tracking entries
- Shows good judgment and instincts in decision making
- Ability to prioritize in complex, fast-paced environment
- Able to demonstrate their ability to take ownership of technical issues brought to them by their customer base. If they are unable to resolve certain issues by themselves, can demonstrate a willingness to actively engage other support teams to drive it to resolution
- Advanced electrical or mechanical certifications (Bachelor's degree or higher in a relevant engineering discipline is also acceptable)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
