What are the responsibilities and job description for the Team Manager, AGI-DS position at Amazon Data Services, Inc.?
- Bachelor’s Degree in a relevant field, such as Business Administration, Liberal Arts, Sciences, Computer Science, Engineering, Social Sciences, Visual and Performing Arts, or Communication.
- Experience managing high performing teams of up to 20-25 direct reports
- Strong proficiency in English across verbal, written, reading, and comprehension skills.
- Experience with process improvement/quality control tools and methods • Demonstrated ability to lead diverse talent within a team, work cross-functionally, and build consensus on difficult issues • Strong interpersonal, analytical and communication skills.
- Strong interest in hiring and developing people in their respective roles
- Leadership experience in coaching and performance management
- Experience in managing process and operational escalations
- Experience with aspects of speech and language technology
- Demonstrated passion for delivering a positive customer experience, and maintain composure in ambiguous and difficult situations
Key job responsibilities
Manages team size of approximately 25 ML Data Associates.
- Executes plans for team to perform tasks related to multiple ML workflows in a well-defined process area.
- Ensures ML data workflows are quality compliant. Analyzes ML data, SIM issues, and metrics. Highlights trends, gaps, etc. Provides status reports.
- Identifies risks and ensures escalations reach the right people. Adherence to confidentiality and compliance requirements
- Responsible for known SLAs and task completion targets (within provided capacity) for specific customers.
- Works with internal/ external teams and uses his/her knowledge and expertise to execute business goals
- Uses data to set/revisit operational goals and manage activities
- Manages escalation/ complex tickets; analyzes data; highlights trends, gaps, etc.; and reports key metrics
- Presents data in business meetings/reviews
- Design and implement process improvement projects that impact team level performance. Participates in new workflow roll out projects teams.
- Coaches direct reports on demonstrating leadership principles in their role.
- Assigns appropriate challenging work to employees to develop & prepare them for larger roles.
- Provides team guidance on work types and prioritization. Work of team primarily focuses on straightforward, well-defined objectives, but may take on ad hoc and ill-defined requests.
- Devises and implements performance improvement plans for associates. Provides regular coaching and feedback to direct reports with regard to quality, performance, behavior and career development.
- Performance manages team based on metrics & deliverables on a regular basis, and make decisions on hiring & firing.
- Holds team members accountable for performance based on metrics and adherence to rules and guidelines.
Our team's mission is to provide high-quality labelled data at high-speed and low-cost for machine learning (ML) technologies.
- Master’s Degree in a relevant field
- Working Knowledge of Machine Learning
- Familiarity with Large Language Models
- Experience working in ambiguous roles Amazon is committed to a diverse and inclusive workplace.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
