Documentation Manager, Service Docs, Technical Content Experience (TCX)

Documentation Manager, Service Docs, Technical Content Experience (TCX) Job ID : 2869105 | Amazon Development Center U.S., Inc.Come join and grow our technical writing team supporting AWS critical monitoring, observability, and cloud operations services. The role involves partnering with service teams to create comprehensive technical documentation that enables customers to successfully implement and utilize AWS's suite of observability and management tools.

Are you the right applicant for this opportunity Find out by reading through the role overview below.

You'll be responsible for developing and growing the writers on your team. As a technical leader, you set the standard for excellence for our documentation, ensuring that we deliver technically accurate, well-written, simple, and customer-focused documentation. You’ll help set team goals and be expected to deliver on those goals for maintaining a high bar for documentation quality. You will also be expected to work with the AWS engineering teams on shared goals and efforts.Ideally, you have a technical background that enables easy interaction with software development engineers, product managers, and technical program managers, and a demonstrated ability to deliver high-quality technical documentation.

Key Responsibilities : - Hiring and growing a team of programmer / technical writers and editors.- Defining the overall content strategy across specific developer tools (e.g., source control, build tool, test tool, etc.) and end-to-end development workflows (e.g., writing software that uses Amazon Web Services, writing software for mobile devices, etc.).- Leading the direction for the documentation authoring tools used by writers and software development teams.- Collecting feedback from your customers on how to best improve the documentation using existing feedback mechanisms, inventing new ones, or just talking to customers—our teams use our tools.- Influencing the product direction of the tools your team collaborates with to provide an ideal development experience.

A Day in the Life : Our team puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work.

About the Team : The Service Docs organization writes and provides support for a diverse technical audience, such as developers, DevOps professionals, IT professionals, and technical program managers. On behalf of our customers, we innovate, we research, we learn, and we experiment. We collaborate with product managers to understand our customers’ needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another, and we celebrate and support the career progression of our team members.

BASIC QUALIFICATIONS : - Degree in Technical Writing, English, Computer Science, or a related field; in lieu of this degree, relevant work experience will be considered.- 5 years' experience in a technical writing role.- 5 years' experience writing for a developer or IT operations (DevOps) audience.- 5 years' experience working on multiple documentation projects simultaneously with competing priorities and deadlines.- Strong ability to work across teams and groups to accomplish objectives.

PREFERRED QUALIFICATIONS : - Experience with web services.- Experience with an object-oriented programming language such as Java, Ruby, or C#.- Experience with an automation scripting framework such as bash shell scripting, Windows batch scripting, or Windows PowerShell.- Experience with command-line tools.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124,600 / year in our lowest geographic market up to $215,400 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits. For more information, please visit

Posted :

November 1, 2024Posted :

August 26, 2024Posted :

December 19, 2024Posted :

November 25, 2024Posted :

January 8, 2025

J-18808-Ljbffr

Salary : $124,600 - $215,400