Software Development Engineer, Customer Success Engineering Team

Software Development Engineer, Customer Success Engineering Team

Job ID : 2851624 | Amazon Development Center U.S., Inc.

Are you interested in shaping the future of AWS? Do you want to be part of building something with massive impact? AWS Customer Success Engineering Team (CSET) Engineering is looking for strong software engineers to build tools and services for AWS customer success. We own products that enrich the experience surrounding various aspects of customer operations management. Our products handle external AWS Key Customer Engagements and offer automated tools for tracking Managed Region Builds (MRB). We own the software and tooling to support the foundation of the cloud in new Regions and Availability zones, and our team is growing to support a senior leadership strategic initiative.

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This work requires innovative solutions for managing complex large scale deployments including configuration, service migration, dependency detection and management, and more.

Key job responsibilities

• 3 years of non-internship professional software development experience
• 2 years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
• Bachelor's degree in computer science or equivalent
• Experience programming with at least one software programming language

A day in the life

SDEs in CSET team balance their time writing / shipping code, designing new systems / components to solve complex technical / business problems, mentoring others, responding to operational events, and having fun!

We apply agile-scrum methodologies to our development approach with daily stand-ups, sprint planning, and retrospectives. Engineers have regular 1 : 1s with their managers to set goals and track career progression.

We work closely with other foundational AWS service teams to deliver capabilities to enable and analyze the zero-touch region build process.

About the team

Customer Success Engineering Team (CSET) identifies, scopes, and proposes solutions to improve the customer experience for Compute Services. CSET consists of three working groups : Customer Engagement, Engineering, and Sciences. All three groups work in tandem under a shared mission to provide a big picture perspective of EC2 and seek to drive improvements that benefit our customers and the entire EC2 organization. The team is driving AWS's new region build growth initiatives as well.

We have fun with regular happy hours, AMA sessions, and team outings. We work as a team and support our collective learning and growth.

BASIC QUALIFICATIONS

PREFERRED QUALIFICATIONS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Compensation : Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $129,300 / year in our lowest geographic market up to $223,600 / year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and / or other benefits.

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Salary : $129,300 - $223,600