Senior Product Manager - Tech, Amazon Pharmacy Claims Services

DESCRIPTION

Innovation is at the core of what we do. We believe that by removing and reducing the barriers that prevent people from taking their medications, we can help customers conveniently get the medications they need, when they need them and take them as prescribed. We have provided customers with the ability to find transparent and simple pricing, receive 24/7 customer service support, and have their meds delivered to their doorsteps while creating programs and products that embody our mission and position ourselves in becoming the world’s safest and fastest online pharmacy.

We're seeking a Senior Product Manager - Technical to spearhead our critical Tier 1 Claim Services, foundational technology, and new feature development in claims, billing, and compliance domains. This high-impact role will drive growth and scale strategies for Amazon Pharmacy's claim services, delivering products that create exceptional experiences for our insured customers.

In this role, you'll need to be a consummate industry insider and a forward-thinking innovator. You will identify strategic opportunities that can revolutionize our claim services. This might involve discovering innovative ways to streamline our processes, reduce operational costs, or create breakthrough experiences using AI for our customers. Your keen eye for improvement will be constantly scanning our current systems, looking for those game-changing enhancements that can set Amazon Pharmacy to deliver delightful experiences for our customers. In this role, you will work with a team of technical and non-technical stakeholders ranging from engineers, technical program managers and designers to compliance teams, vendors, operations and BizDev teams.

Key job responsibilities
* Lead the development and implementation of creative, high-quality product roadmaps based on product strategy and vision
* Assume end-to-end responsibility for the strategic value, usability, and performance of our products
* Manage prioritization and trade-offs amongst customer experience, scope, and time to market
* Work closely with frontend/backend engineering teams, design, and stakeholders in an agile environment to deliver products to market
* Proactively identify and resolve strategic issues to help the team meet business, financial, and technical goals
* Manage product planning and development through day to day collaboration and decision making with a cross-functional team including engineers, designers and business or subject matter representatives
* Develop detailed, crisp user stories with acceptance criteria based on customer needs/experience and business requirements that can be used to create product specifications and architecture
* Work with UX Research to design usability and research studies to inform product requirements and influence product design and experience
* Define and analyzes metrics that measure and benchmark product success
* Drive product launches including working with public relations/marketing team, customers, executives, and other team members
* Play active role in optimization and process improvements between product, design, and engineering teams

#everydaybetter

BASIC QUALIFICATIONS

- 5 years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- 5 years’ experience working with internal customer and technical teams to collect
- requirements and define software services and features
- 5 years’ experience defining and delivering a roadmap; demonstrated ability to influence strategic product direction
- Strong written and oral communication skill and experience presenting to senior Leadership

PREFERRED QUALIFICATIONS

- 5 years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- 5 years’ experience working with internal customer and technical teams to collect
- requirements and define software services and features
- 5 years’ experience defining and delivering a roadmap; demonstrated ability to influence strategic product direction
- Strong written and oral communication skill and experience presenting to senior Leadership