Sr. Tech Program Manager, Workforce Solutions - Transformative Tech

DESCRIPTION Workforce Solution - Transformative Tech is a global organization that builds and delivers innovative products and services for Amazon’s hourly associates and contractors. Our team uses modern technologies to solve complex problems at scale. We are building job growth solutions for our associates that helps Amazon stay customer obsessed. We deliver solutions that scale in volume, and handle the complexity of diverse workflows and country specific rules/regulations. Our end-to-end solutions give Amazon associates around the globe the flexibility to grow their skills across multiple job roles, and the mobility to go work in different job roles. We make it simple for associates worldwide to explore job options, train, choose, and progress their career at Amazon. The ideal candidates would be: • comfortable with ambiguity • able to work in a diverse team • have strong written and verbal communication skills • have strength in problem solving and high attention to detail • have the ability to understand and discuss technical concepts, manage trade-offs and evaluate new ideas • have the ability to work across functional disciplines to deliver online products/services. Key job responsibilities • manage ambiguity and collaborate with stakeholders • manage the lifecycle of a complex cross-functional program with considerable impact • accountable for the overall strategy as well as driving teams inside and outside your organization to deliver • understand the systems in your product or program space, their limitations, scaling factors, boundary conditions, and reasons behind architectural decisions • ensure business and technical stakeholder needs are aligned, you drive mindful discussions that lead to crisp decisions • make smart trade-offs (e.g., time vs. effort vs. features) • partner with customers and engineering teams to determine which projects move forward and in what priority order • use your knowledge to assess development processes, test plans, and operations/maintenance requirements • streamline and/or eliminate excess process • influence teams to decouple from dependencies and eliminate architecture problems that stifle innovation or cause user dissatisfaction, development collisions, and/or outages A day in the life As a Senior Technical Program Manager in the team, you will work with multiple teams to help solve complex technical solutions aimed to provide associates more choices for working preferred schedules, while also improving operational agility. You will have a direct influence on the technical design and implementation plan. You will work with multiple tech and business teams to build these complex solutions. About the team Workforce Solutions - Transformative Tech is a product/tech team focused on improving attendance, reducing attrition and increasing operational agility by offering hourly associates simple flexible scheduling options. BASIC QUALIFICATIONS - 5+ years of technical product or program management experience - 7+ years of working directly with engineering teams experience - 3+ years of software development experience - 5+ years of technical program management working directly with software engineering teams experience - Experience managing programs across cross functional teams, building processes and coordinating release schedules PREFERRED QUALIFICATIONS - 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules - Experience defining KPI's/SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Salary : $134,000 - $231,000