What are the responsibilities and job description for the Senior Provider Management Specialist position at Amazon Services LLC?
Job Summary
As a Senior Program Manager, you will play a critical role in leading cross-functional teams to execute strategic initiatives and drive business results. You will develop and implement process improvements that deliver better experiences for internal customers and 3rd party providers.
Key Responsibilities:
- Manage commercial and operational relationships with key infrastructure providers.
- Design and implement process improvements to enhance service performance and customer satisfaction.
- Identify and drive targeted improvement initiatives to raise service performance with specific providers.
Our Organization
Amazon values diverse experiences and is an equal opportunity employer. We strive for flexibility and inclusivity in our working culture and provide opportunities for growth and development.
Qualifications
- Bachelor's degree or equivalent experience.
- 5 years of relevant provider/vendor onboarding and training experience.
- 5 years of physical retail experience.
PREFERRED QUALIFICATIONS:
- Lean/Six Sigma experience.
- Excellent influencing and negotiation skills.
- Ability to manage multiple competing priorities in a fast-paced environment.