What are the responsibilities and job description for the Software Development Engineer, Amazon Connect position at Amazon Services LLC?
About Us
We have a vision to provide business applications, leveraging Amazon's unique experience and expertise, that are used by millions of companies worldwide to manage day-to-day operations. We accelerate our customers' businesses through delivery of intuitive and differentiated technology solutions that solve enduring business challenges.
We blend vision with curiosity and Amazon's real-world experience to build opinionated, turnkey solutions. Where customers prefer to buy over build, we become their trusted partner with solutions that are no-brainers to buy and easy to use.
Amazon Connect
Amazon Connect is a highly disruptive cloud-based contact center that enables businesses to deliver engaging, dynamic, and personal customer service experiences. It's the result of 10 years of development that went into building the tools Amazon uses to provide its award-winning customer service at massive scale and launching it as a publicly available AWS service.
With Amazon Connect, you can create your own cloud-based contact center and be taking calls in minutes. Amazon Connect leverages the power of Artificial Intelligence and the large ecosystem of AWS services such as Amazon Lex, Amazon Polly, AWS Lambda, Amazon S3, and Amazon Kinesis to provide a truly frustration-free, easy-to-use, extensible, and natural customer experience.
The Challenge
We're transforming an industry and the way customers interact with businesses and how agents service them. With this technology, we're addressing customer needs to build modern contact centers in the cloud.
Your Role
You'll play a crucial role in developing the next-generation contact center and get the opportunity to design and deliver scalable, resilient systems while maintaining a constant customer focus.
Key Responsibilities
- Owning code end-to-end from design to development
- Working closely with senior technical leaders within the team and across AWS
- Designing and delivering scalable, resilient systems
About You
This team is a great fit for you if:
- You enjoy working with a fun team that prides itself on a great work environment with an inclusive group of people that are working together towards a common goal.
- You are sensitive to customer needs and interested in working on a service that will be used, directly and indirectly, by millions of customers and has a meaningful impact on their functions and interactions.
- You'd like to be directly responsible for solving real customer problems.
- You are a passionate learner and are motivated to take on new challenges.
- You want to have fun; surround yourself with a highly talented pool of engineers that like to solve complex problems but also enjoy work-life balance.
About Amazon
At Amazon, we value diverse experiences. If you don't meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
