What are the responsibilities and job description for the AMER Critical Projects Program Manager, Critical Projects Implementation position at Amazon Web Services (AWS)?
Description
The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. The Critical Projects Manager is responsible for managing the team that delivers infrastructure improvements and capacity at the lowest cost and highest quality, while providing a safe working environment and maintaining high availability.
As a CPI Program Manager, you will be responsible for managing information, processes and data controls to drive operational efficiency and strategy throughout the broader team. This will include developing operational metrics, headcount management, and driving implementation of new or improved scalable operational mechanisms to support growth, increase resource capacity, and reduce cycle time and cost. The successful candidate will have the ability to think strategically, act tactically, write effectively, and exercise critical thinking skills and strong business judgement. They must also be able to build strong cross-group working relationships, identify productive stakeholders, demonstrate exceptional organizational skills and have a passion for operational excellence and delivering simple, effective solutions.
Key job responsibilities
Strategic Planning & Execution: Develop and own the 2-3 year strategic direction for CPI AMER, translating complex technical requirements into clear, actionable plans
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Data Services, Inc.
Job ID: A2941436
The Critical Projects Implementation (CPI) team is a project management and execution team that manages construction activity within the operational data center spaces. The CPI team is tasked with critical infrastructure improvement projects to optimize utilization of space, power, and cooling within operation data centers around the globe. These activities are outside of the scope of standard construction delivery and regular preventative maintenance tasks. The Critical Projects Manager is responsible for managing the team that delivers infrastructure improvements and capacity at the lowest cost and highest quality, while providing a safe working environment and maintaining high availability.
As a CPI Program Manager, you will be responsible for managing information, processes and data controls to drive operational efficiency and strategy throughout the broader team. This will include developing operational metrics, headcount management, and driving implementation of new or improved scalable operational mechanisms to support growth, increase resource capacity, and reduce cycle time and cost. The successful candidate will have the ability to think strategically, act tactically, write effectively, and exercise critical thinking skills and strong business judgement. They must also be able to build strong cross-group working relationships, identify productive stakeholders, demonstrate exceptional organizational skills and have a passion for operational excellence and delivering simple, effective solutions.
Key job responsibilities
Strategic Planning & Execution: Develop and own the 2-3 year strategic direction for CPI AMER, translating complex technical requirements into clear, actionable plans
- Partner with business verticals to understand technical aspects of CPI programs
- Create and maintain tactical goals aligned with strategic objectives
- Draft high-level strategic documentation for executive communication.
- Oversee CAPEX and OPEX planning for CPI AMER
- Manage training, travel, and entertainment budgets
- Develop and implement tracking mechanisms for expenditure monitoring
- Create comprehensive financial planning documents for leadership review.
- Lead end-to-end resource planning, ensuring alignment between supply and demand
- Establish and track hiring targets
- Monitor attrition rates and new hire onboarding
- Produce weekly and monthly hiring reports
- Analyze and report on employee productivity metrics.
- Develop and maintain monthly and quarterly business reviews
- Create and implement performance tracking mechanisms
- Lead employee experience initiatives
- Partner with leadership on retention, promotion, and career development programs
- Design and execute process improvement initiatives
AWS Infrastructure Services (AIS)
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain — and we’re looking for talented people who want to help.
You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger, more collaborative teams. Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve.
Basic Qualifications
- 3 years of program or project management experience
- 3 years of defining and implementing process improvement initiatives using data and metrics experience
- Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
- Experience using data and metrics to determine and drive improvements
- Experience working cross functionally with tech and non-tech teams
- 3 years of driving end to end delivery, and communicating results to senior leadership experience
- 3 years of driving process improvements experience
- Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
- Experience building processes, project management, and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Company - Amazon Data Services, Inc.
Job ID: A2941436
