What are the responsibilities and job description for the GTM Specialist - AWS Support , AWS Support GTM position at Amazon Web Services (AWS)?
Description
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Support, Managed Services and Cloud Operations background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Support GTM team for Amazon Operational services as a Business Development Specialist!
The Senior Worldwide GTM Specialist will be responsible for defining, building and deploying effective and targeted, scalable programs to accelerate Operational services business growth. Specifically seeking GTM Specialist to drive revenue growth by identifying and capitalizing on enhancing customer sales journey enabled by ML and GenAI technologies. This role will focus on expanding our market reach and increasing customer adoption by transforming how we engage with and support customers across their entire journey.
The ideal candidate will be a business-focused innovator who understands how to leverage emerging technologies to accelerate adoption of mew offerings and increase customer retention. They should demonstrate experience in developing technology-driven business opportunities, building compelling business cases, and influencing product strategy through deep customer understanding and data-driven insights.
The Specialist will facilitate the enablement of AWS Support Operational services, sales and solution architects with specific programs and sales plays will directly interface with the AWS Support product management and development teams regarding customer and partner requirements. The Specialist will work closely with AWS marketing, sales, partner and preserve teams to position AWS Support Operational services for customers and partners, and provide guidance on the value proposition and benefit those customers and partners can achieve with the service.
The ideal candidate will possess a business and sales operations background that enables them to drive an engagement and interact at the highest levels of leadership to drive business. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with use of sales data, market analysis, deal negotiation and construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners.
Key job responsibilities
Identify and develop new business opportunities that leverage ML insights and GenAI capabilities to increase customer reach and adoption
Build compelling business cases for technology-enabled growth initiatives based on market analysis and customer feedback
Partner with product teams to influence roadmap priorities based on revenue potential and customer needs
Launch capabilities and track metrics to analyze customer behavior data and continuously improve
Define, build and deploy enterprise focused sales and specialist campaigns around the AWS Support Operational services offering;
Engage, support and scale business development and sales teams across AWS
Exhibit proactive ability and expertise to build new programs and play via AWS sales and partner teams;
Exhibit cloud managed services expertise and experienced handling and scaling sales campaigns with enterprises and enterprise partners;
Exhibit expertise and drive field and partner readiness for enterprise customers;
Serve as an evangelist for the new service within AWS, and externally
Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams
Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.
Proven track record of developing new business opportunities and revenue streams through the use of emerging technology
Strong understanding of ML and GenAI capabilities and their potential business applications
Experience in using data analytics to identify market opportunities and drive business decisions
Strong business acumen with ability to identify and articulate revenue potential
Bachelor's degree in Business, Computer Science, or related field. MBA preferred
A day in the life
A day in the life: As a Worldwide Business Development Manager, you'll spend your day identifying and pursuing opportunities to grow our business through innovative use of technology. You might start by analyzing customer engagement data to identify patterns that suggest new revenue opportunities, then meet with customers to validate your hypotheses. You could spend time building a business case for a new GenAI-enabled support offering, followed by presenting your findings to product teams to influence their roadmap. Your role will be dynamic, focused on finding new ways to grow our business by matching technological capabilities with customer needs, and launching your ideas to our customers.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About The Team
As part of the WW Support GTM team, you will lead the global GTM plan for AWS Support Services. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your area of expertise. You partner with technical and business teams and to highlight data driven customer trends into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed sales teams can make history.
Basic Qualifications
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon Web Services, Inc.
Job ID: A2936084
Are you a customer-obsessed builder with a passion for helping customers achieve their full potential? Do you have the business savvy, Support, Managed Services and Cloud Operations background, and sales skills necessary to help position AWS as the cloud provider of choice for customers? Do you love building new strategic and data-driven businesses? Join the Worldwide Support GTM team for Amazon Operational services as a Business Development Specialist!
The Senior Worldwide GTM Specialist will be responsible for defining, building and deploying effective and targeted, scalable programs to accelerate Operational services business growth. Specifically seeking GTM Specialist to drive revenue growth by identifying and capitalizing on enhancing customer sales journey enabled by ML and GenAI technologies. This role will focus on expanding our market reach and increasing customer adoption by transforming how we engage with and support customers across their entire journey.
The ideal candidate will be a business-focused innovator who understands how to leverage emerging technologies to accelerate adoption of mew offerings and increase customer retention. They should demonstrate experience in developing technology-driven business opportunities, building compelling business cases, and influencing product strategy through deep customer understanding and data-driven insights.
The Specialist will facilitate the enablement of AWS Support Operational services, sales and solution architects with specific programs and sales plays will directly interface with the AWS Support product management and development teams regarding customer and partner requirements. The Specialist will work closely with AWS marketing, sales, partner and preserve teams to position AWS Support Operational services for customers and partners, and provide guidance on the value proposition and benefit those customers and partners can achieve with the service.
The ideal candidate will possess a business and sales operations background that enables them to drive an engagement and interact at the highest levels of leadership to drive business. The ideal candidate will have a demonstrated ability to think strategically and long-term about the needs of complex global businesses and the business process changes required to adopt cloud technology at scale. The ideal candidate will also be deeply familiar with use of sales data, market analysis, deal negotiation and construction, business operations, and has a background that enables them to create scalable programs that apply holistic approaches to selling to Enterprises and Enterprise Partners.
Key job responsibilities
Identify and develop new business opportunities that leverage ML insights and GenAI capabilities to increase customer reach and adoption
Build compelling business cases for technology-enabled growth initiatives based on market analysis and customer feedback
Partner with product teams to influence roadmap priorities based on revenue potential and customer needs
Launch capabilities and track metrics to analyze customer behavior data and continuously improve
Define, build and deploy enterprise focused sales and specialist campaigns around the AWS Support Operational services offering;
Engage, support and scale business development and sales teams across AWS
Exhibit proactive ability and expertise to build new programs and play via AWS sales and partner teams;
Exhibit cloud managed services expertise and experienced handling and scaling sales campaigns with enterprises and enterprise partners;
Exhibit expertise and drive field and partner readiness for enterprise customers;
Serve as an evangelist for the new service within AWS, and externally
Develop a standard market intelligence framework and dynamic analytic model to be utilized by the AWS Sales, Specialist and marketing teams
Establish metrics to measure and track related to adoption of the service, and field seller awareness with a continual focus on improving the approach based on those measurements.
Proven track record of developing new business opportunities and revenue streams through the use of emerging technology
Strong understanding of ML and GenAI capabilities and their potential business applications
Experience in using data analytics to identify market opportunities and drive business decisions
Strong business acumen with ability to identify and articulate revenue potential
Bachelor's degree in Business, Computer Science, or related field. MBA preferred
A day in the life
A day in the life: As a Worldwide Business Development Manager, you'll spend your day identifying and pursuing opportunities to grow our business through innovative use of technology. You might start by analyzing customer engagement data to identify patterns that suggest new revenue opportunities, then meet with customers to validate your hypotheses. You could spend time building a business case for a new GenAI-enabled support offering, followed by presenting your findings to product teams to influence their roadmap. Your role will be dynamic, focused on finding new ways to grow our business by matching technological capabilities with customer needs, and launching your ideas to our customers.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Sales, Marketing and Global Services (SMGS)
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.
About The Team
As part of the WW Support GTM team, you will lead the global GTM plan for AWS Support Services. You are a leader for specialists, architects, partners, and account teams around the world and set direction and standards for how we solve customer problems in your area of expertise. You partner with technical and business teams and to highlight data driven customer trends into our product development roadmap. The WW team sees the big picture and sets the plan so the world’s most customer obsessed sales teams can make history.
Basic Qualifications
- 5 years of developing, negotiating and executing business agreements experience
- 5 years of professional or military experience
- Bachelor's degree
- Experience managing programs across cross functional teams, building processes and coordinating release schedules
- Experience interpreting data and making business recommendations
- Experience identifying, negotiating, and executing complex legal agreements
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $133,200/year in our lowest geographic market up to $220,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon Web Services, Inc.
Job ID: A2936084
Salary : $133,200 - $220,200
