What are the responsibilities and job description for the Principal Strategic Initiatives Lead for Customer Success, AWS Specialist and Partner Organization position at Amazon Web Services (AWS)?
Description
As Principal Customer Success Strategic Initiatives Lead, you work closely with the Director of Customer Success to architect and lead transformational initiatives that shape how AWS delivers value to enterprise customers. You will collaborate with C-suite executives, strategic partners, and senior AWS leadership to develop comprehensive frameworks and strategic programs that elevate AWS' customer success approaches across the global organization.
This role requires you to balance high-level strategic thinking with organizational transformation capabilities, as you design and implement scalable solutions that revolutionize AWS' customer success methodology. You will serve as the key orchestrator in developing enterprise-wide strategies while providing leadership direction to program managers and execution teams.
In this highly visible position, you will drive innovation in customer success practices, establishing new standards for how AWS engages with and delivers value to its most strategic customers. Your expertise will be crucial in identifying emerging customer needs, market trends, and opportunities to enhance AWS's competitive position in the enterprise space. As a thought leader, you will shape the future of customer success at AWS, creating scalable solutions that can be deployed across regions and industries while maintaining the agility to address unique market demands.
You will be expected to navigate across AWS, build consensus across diverse stakeholder groups, and drive meaningful change through influence and thought leadership. Success in this role requires a unique combination of strategic vision, practical execution capabilities, and the ability to inspire and align teams across the global AWS organization.
Key job responsibilities
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon Web Services, Inc.
Job ID: A2961898
As Principal Customer Success Strategic Initiatives Lead, you work closely with the Director of Customer Success to architect and lead transformational initiatives that shape how AWS delivers value to enterprise customers. You will collaborate with C-suite executives, strategic partners, and senior AWS leadership to develop comprehensive frameworks and strategic programs that elevate AWS' customer success approaches across the global organization.
This role requires you to balance high-level strategic thinking with organizational transformation capabilities, as you design and implement scalable solutions that revolutionize AWS' customer success methodology. You will serve as the key orchestrator in developing enterprise-wide strategies while providing leadership direction to program managers and execution teams.
In this highly visible position, you will drive innovation in customer success practices, establishing new standards for how AWS engages with and delivers value to its most strategic customers. Your expertise will be crucial in identifying emerging customer needs, market trends, and opportunities to enhance AWS's competitive position in the enterprise space. As a thought leader, you will shape the future of customer success at AWS, creating scalable solutions that can be deployed across regions and industries while maintaining the agility to address unique market demands.
You will be expected to navigate across AWS, build consensus across diverse stakeholder groups, and drive meaningful change through influence and thought leadership. Success in this role requires a unique combination of strategic vision, practical execution capabilities, and the ability to inspire and align teams across the global AWS organization.
Key job responsibilities
- Drive strategic planning and organizational transformation initiatives for customer success across AWS
- Architect and execute complex, multi-year strategic programs that scale globally
- Lead cross-organizational alignment and strategy development, serving as a bridge between Centers of Excellence, Foundations, and Partner Management teams
- Author executive communications, strategic documentation, and comprehensive business cases
- Manage executive stakeholder relationships and support C-level engagement
- Develop and implement long-term vision and roadmap for customer success
- Lead cross-functional initiatives with key AWS organizations including AGS, AWSI, and ProServe
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Basic Qualifications
- 15 years of strategic program management, business transformation, or related fields
- Proven track record of driving large-scale organizational initiatives
- Exceptional strategic thinking and business acumen
- Strong executive presence and communication skills
- Demonstrated ability to influence across all levels of the organization
- Experience in partner/vendor management at senior levels
- Strong analytical capabilities and data-driven decision making
- Track record of successful cross-functional program execution
- MBA or advanced degree in related field
- Experience in cloud computing or enterprise software industry
- Previous experience working with C-suite executives
- Track record of scaling programs globally
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $164,500/year in our lowest geographic market up to $284,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Company - Amazon Web Services, Inc.
Job ID: A2961898
Salary : $164,500 - $284,300
