Program Manager, Planning, Analytics & Workforce Strategies (PAWS)

Description

The Planning Analytics and Workforce Strategies (PAWS) team within the Amazon Grocery Logistics (AGL) org owns workforce planning integration and strategic support for the Amazon Fresh fulfillment business. The AGL PAWS team develops and manages a Workforce Planning mechanisms and product suite that solves for the unique challenges and requirements of ultrafast businesses via customizable, operator-friendly tools and processes.

We are looking for a dynamic, experienced Program Manager with a strong delivery record and proven success to own key aspects of Grocery workforce planning/management. A highly analytical candidate with project management experience is an ideal fit, as this role will require cross-functional partnership with multiple operational and technical teams (Workforce Planning, Field Ops, Business Intelligence Engineers, Business Analytics, Data Engineering, Workforce Staffing, Change Enablement, Tech, Finance , HR, Legal and other teams as applicable) to lead, influence and support business critical projects and initiatives.

Due to the nature of the business, you will also be expected to interact internally with senior-level audiences to provide updates and make strategic recommendations that will achieve the long-term vision for optimal balance between associate experience and business/customer needs. Documentation of requirements, project management and cross-team coordination skills are essential.

Key job responsibilities

• Designing and modeling new operations processes for developing business needs to prove quality, cost, and scalability goals as critical outputs.
• Gathering and analyzing data across order fulfillment functions to establish global standards for operations in partnership with cross functional teams.
• Rethinking the grocery offerings we provide to customers to optimize for speed, convenience, and cost.
• Building strong partnership with operations field leaders to understand improvement opportunities.
• Analyzing and solving operational barriers with a focus on understanding root causes and driving forward solves.
• Leading project teams to plan, organize, and execute complex projects across multiple organizations and stakeholders to enable the launch of new projects and processes.
• Innovating to improve customer experience and continuously remove cost from our fulfillment network.
• Designing new metrics and enhancing existing metrics to support the future state of the business.
• Working autonomously in an ambiguous environment, seeking to understand business problems, automation limitations, scaling factors, boundary conditions and reasons behind leadership decisions
• Developing, implementing, reporting and governing KPI reporting for a portfolio of programs, providing visibility to the milestones, and performance across all projects
• Rolling up your sleeves and doing whatever is necessary; general manager / owner mentality
  
  

Basic Qualifications

• 1 years of program or project management experience
• Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
• Knowledge of SQL
• Experience in a highly analytical, results-oriented environment with cross functional interactions
• Bachelor's degree or equivalent
  
  

Preferred Qualifications

• Bachelor's degree in supply chain, business, engineering, finance or related technical or quantitative field
• Experience in requirement gathering and ability to write clear and detailed requirement document
• Experience with SQL
• Experience in workforce planning or workforce management, particularly within a retail or warehouse context
• Experience leading and owning cross-functional programs (design, development, implementation, maintenance and optimization)
• Experience managing multiple competing projects and priorities simultaneously
• Advanced knowledge of analytical tools such as SQL, QuickSight/Tableau, and MS Excel
  
  

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50,100/year in our lowest geographic market up to $107,200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.


Company - Amazon.com Services LLC

Job ID: A2843548