What are the responsibilities and job description for the Bilingual Technical Account Manager - Mandarin position at Amazon Web Services, Inc.?
Join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customers across various industries and sizes maximize their value and service from AWS. As a Technical Account Manager (TAM) in our Enterprise Support team, you will be instrumental in supporting customers’ innovative spirit across diverse technologies, including Compute, Storage, Database, and more. This is not a sales role; instead, you will serve as the principal technical advisor, working with organizations ranging from startups to Fortune 500 enterprises.
As a TAM, you will provide consultative architectural and operational guidance tailored to your customer's unique applications and use-cases, helping them derive maximum value from AWS. You will lead tailored engagements, such as Strategic Business Reviews, Security Improvement Programs, and Cost Optimization workshops. Your expertise will guide customers on architecture, governance, security, and operations, ensuring their AWS environments are healthy and resilient.
Your technical acumen and customer-facing skills will enable you to effectively represent AWS within customer environments, driving discussions with senior leadership on incidents, trade-offs, support, and risk management.
The responsibilities include :
- Providing advocacy and strategic technical guidance to customers.
- Planning and building solutions using best practices.
- Developing close relationships with customers to understand their needs and challenges.
- Maintaining operational health and resilience of customers’ AWS environments.
- Traveling up to 10% as needed.
This position offers the chance to be at the forefront of innovation. If you are eager to make a significant impact, we want to hear from you!
About AWS :
Amazon Web Services (AWS) is the world's most comprehensive and widely adopted cloud platform, trusted by customers from successful startups to Global 500 companies.
Inclusive Team Culture :
We foster a culture of inclusion where diversity is valued. We encourage individuals of all backgrounds to apply, regardless of their experiences.
Work / Life Balance :
We believe achieving work success shouldn’t come at home sacrifices, and we offer flexible work hours as part of our culture.
Mentorship & Career Growth :
At AWS, we prioritize continuous learning and professional development, providing mentorship and resources to help you grow.
BASIC QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
Amazon is committed to a diverse and inclusive workplace and encourages all qualified candidates to apply. If you require workplace accommodations during the application or hiring process, please visit our site for more information.
