What are the responsibilities and job description for the Data Center Technician , Data Center Operations - Night Shift position at Amazon Web Services, Inc.?
- 1 years of relevant experience in data center operations, IT support, or a similar technical field
- 1 years of troubleshooting skills and ability to resolve undefined technical Willingness to participate in a primary responder rotation and support 24/7 data center operations
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We tackle some of the most challenging problems, with thousands of variables impacting our supply chain—and we’re seeking talented individuals who thrive on solving these complex challenges. You'll join a diverse and skilled team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other critical roles. You'll collaborate with colleagues across AWS, ensuring we deliver the highest standards of safety, security, and service while providing seemingly infinite capacity at the lowest possible cost for our customers. Our inclusive culture encourages bold ideas and empowers you to own them through completion. Amazon Web Services (AWS) is seeking Data Center Technicians to join our Loom hours team, primarily working night shifts to ensure continual operational excellence. This role requires reporting onsite and may involve working evening, weekend, holiday, and overnight shifts to meet our commitment to operational reliability. As a primary responder, you will monitor data center infrastructure, coordinate incident responses, and collaborate across teams to quickly resolve issues affecting service availability. Candidates must demonstrate strong organizational skills, effective communication, and rapid problem-solving abilities. Key responsibilities include hardware and network troubleshooting and repairs, equipment installations, documentation creation, and innovating solutions to maintain high availability within the data center environment. You will work independently and collaboratively within a 24/7 operation. Occasional travel within and outside the regional area is required, necessitating a reliable personal vehicle and valid driver's license. Physical requirements (with reasonable accommodations): • Regularly lift and/or move up to 40 pounds; participate in group lifts for heavier items • Ability and willingness to work overnight shifts and participate in primary responder rotation for after-hours support • Comfort working in confined, elevated, or noisy environments • Ability to bend, lift, stretch, reach, stand, and walk for shifts of 8 hours • Safely ascending and descending ladders, stairs, and gangways without limitation NOTE: Amazon is unable to provide sponsorship now or in the future. Eligible candidates must have work authorization without employer intervention. NOTE: Positions in Oregon (OR) and Ohio (OH) sites are within the AWS GovCloud region. Effective May 15, 2017, logical access to AWS GovCloud will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside the United States). Key job responsibilities • Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required • Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors • Performing on-call duties and participating in scheduled maintenance and change management activities • Contributing to documentation and process improvement initiatives based on your analysis of operational issues • Helping to train and onboard new team members A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: • Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution • Solve problems at their root and step back to understand the broader context • Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We tackle some of the most challenging problems, with thousands of variables impacting our supply chain—and we’re seeking talented individuals who thrive on solving these complex challenges. You'll join a diverse and skilled team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other critical roles. You'll collaborate with colleagues across AWS, ensuring we deliver the highest standards of safety, security, and service while providing seemingly infinite capacity at the lowest possible cost for our customers. Our inclusive culture encourages bold ideas and empowers you to own them through completion. Amazon Web Services (AWS) is seeking Data Center Technicians to join our Loom hours team, primarily working night shifts to ensure continual operational excellence. This role requires reporting onsite and may involve working evening, weekend, holiday, and overnight shifts to meet our commitment to operational reliability. As a primary responder, you will monitor data center infrastructure, coordinate incident responses, and collaborate across teams to quickly resolve issues affecting service availability. Candidates must demonstrate strong organizational skills, effective communication, and rapid problem-solving abilities. Key responsibilities include hardware and network troubleshooting and repairs, equipment installations, documentation creation, and innovating solutions to maintain high availability within the data center environment. You will work independently and collaboratively within a 24/7 operation. Occasional travel within and outside the regional area is required, necessitating a reliable personal vehicle and valid driver's license. Physical requirements (with reasonable accommodations): • Regularly lift and/or move up to 40 pounds; participate in group lifts for heavier items • Ability and willingness to work overnight shifts and participate in primary responder rotation for after-hours support • Comfort working in confined, elevated, or noisy environments • Ability to bend, lift, stretch, reach, stand, and walk for shifts of 8 hours • Safely ascending and descending ladders, stairs, and gangways without limitation NOTE: Amazon is unable to provide sponsorship now or in the future. Eligible candidates must have work authorization without employer intervention. NOTE: Positions in Oregon (OR) and Ohio (OH) sites are within the AWS GovCloud region. Effective May 15, 2017, logical access to AWS GovCloud will be restricted to Amazon employees who are U.S. Citizens (GovCloud may NOT be accessed from outside the United States). Key job responsibilities • Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required • Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors • Performing on-call duties and participating in scheduled maintenance and change management activities • Contributing to documentation and process improvement initiatives based on your analysis of operational issues • Helping to train and onboard new team members A day in the life As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you: • Take ownership of technical issues brought by their customer base, engaging other teams when needed to drive resolution • Solve problems at their root and step back to understand the broader context • Maintain service level agreements through the implementation of proactive issue detection and reporting You will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required. You will be responsible for having a reliable personal vehicle and valid driver's license to travel within the regional work area, as company transportation will not be provided. About the team Why AWS Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses. Diverse Experiences Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying. Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud. Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness. Mentorship and Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
- • An Associate’s degree, technical certification, or equivalent professional or military experience in a relevant field (e.g., computer science, networking engineering, etc.)
- • Experience working in a Data Center environment
- • Understanding of network design, protocols and troubleshooting
- • Experience managing work and priorities through a ticketing system
- • Understanding of in-depth hardware knowledge (e.g., PCIe)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
