What are the responsibilities and job description for the Business Analyst, Selling Partner Satisfaction & Strategic Insights position at Amazon?
DESCRIPTION
Amazon.com strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online by giving customers more of what they want - low prices, vast selection, and convenience - Amazon.com continues to grow and evolve as a world-class e-commerce platform. Within Amazon, Selling Partner Services' (SPS) goal is to enable third-party Sellers of any size by helping them build the business they want. We are the Core Selling Partner Experience (CSPE) team which defines, implements, and enforces quality standards for all Amazon-built experiences for all SPs worldwide.
We are looking for an exceptional business analyst to help us develop new ways to improve satisfaction with the Selling Partner experience, a crucial component of our flywheel. You will be help build and deliver solutions to improve Seller satisfaction by diving deep to identify insights and prioritize key areas of focus. Amazon’s growth requires leaders who move fast, have an entrepreneurial spirit to create new solutions, have an unrelenting tenacity to get things done, and are capable of breaking down and solving complex problems.
The successful candidate will be a self-starter, comfortable with ambiguity and be able to create and maintain efficient & automated processes. They know and love working with business intelligence tools, can model multidimensional datasets, and can partner effectively with business leaders to answer key business questions. They are analytical and creative, and don’t quit. This is a role with high visibility to senior leadership and with high opportunity for impact for those willing to roll up their sleeves and dive deep to achieve results.
Key job responsibilities
- Design, develop and maintain scaled, automated, user-friendly systems, reports, dashboards, etc. that will support our business needs.
- Work with team leadership to understand customer needs and define solutions.
- Translate basic business problem statements into analysis requirements.
- Use analytical and statistical rigor to solve complex problems and drive business decisions.
- Develop queries and visualizations for ad-hoc requests and projects, as well as ongoing reporting.
- Write queries and output analysis-ready data efficiently, and have in-depth knowledge of the data available.
- Recognize and adopt best practices in reporting and analysis: data integrity, test design, analysis, validation, and documentation.
- Monitor and troubleshoot operational or data issues in the data pipelines
- Review and audit existing ETL jobs and SQL queries.
- Good communication and writing with both business and technical teams.
- Prepare and deliver business requirements reviews to the senior management team regarding progress and roadblocks.
- Participate in strategic and tactical planning discussions.
A day in the life
You'll have the opportunity to work with and partner with business stakeholders to automate metrics and dive data to drive decisions that will impact Amazon's Selling Partners worldwide. You'll surface opportunities to drive process improvement, looking beyond the surface to understand what the data means for the team, and participate in reviews with leadership to improve the seller experience.
About the team
Our team's (Selling Partner Satisfaction) vision is to relentlessly advocate for the voice of the Selling Partner (SP), empower business teams to innovate on their behalf, and continuously raise the bar for the SP experience. We achieve this through: 1) Centralized, Holistic Measurement: Develop and scale internal measurement, evaluation, and insights tools that enable teams across Amazon to measure SP experiences and their satisfaction; 2) Strategic Research: Identify the top predictive drivers of overall SP satisfaction, predict downstream impact, forecast satisfaction input goals, and deliver self-service insights that provide business partners clarity of what the issues are, where they are and who are more prominent (e.g., segments), why they are occurring, and how to solve them; 3) Action-Oriented Partnerships: We co-own SP Satisfaction improvement goals with partner teams, mechanisms to track goal progress, proactively influence product and program roadmaps, conduct A/B tests to deliver experiences that drive SP satisfaction, escalate larger systemic issues or headwinds, and drive active collaboration across teams where satisfaction learnings are shared and acted upon.
BASIC QUALIFICATIONS
- 3 years of business or financial analysis experience
- 5 years of Excel (including VBA, pivot tables, array functions, power pivots, etc.) and data visualization tools such as Tableau experience
- 3 years of tax, finance or a related analytical field experience
- Bachelor's degree or equivalent
- Experience defining requirements and using data and metrics to draw business insights
- Experience with SQL
- Experience making business recommendations and influencing stakeholders
- 3 years of business analyst, data analyst or similar role experience
- Experience with data visualization using Tableau, Quicksight, or similar tools
PREFERRED QUALIFICATIONS
- Experience partnering with executive-level leaders to identifying and solving business issues
- Bachelor's degree in business or analytical discipline
- Experience using R, Python, and AWS services including S3, Redshift.
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $66,900/year in our lowest geographic market up to $143,100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.
Salary : $66,900 - $143,100
