What are the responsibilities and job description for the CI Engineer, MSP CX Support position at Amazon?
DESCRIPTION
Have you ever ordered a product from Amazon and wondered how the package arrived at your door so fast? Each year, billions of orders are processed through Amazon’s order fulfillment network, and our state-of-the-art material handling systems make this possible. The Mechatronics and Sustainable Packaging organization (MSP) designs, builds, and improves mechatronic, robotic and packaging automation technology to fulfil customers orders, make the supply chain more efficient, and achieve Amazon's Climate Pledge goals. We are seeking a Sr. Continuous Improvement Engineer to join the WW Continuous Improvement (CI) team and drive technical hardware, software and process improvements of our Robotics, Automation and Packaging machines in the field.
The role will work closely with our internal partners including operations, maintenance, engineering and project management teams to gather continuous improvement ideas from the field through data analytics, Root Cause Analysis (RCA) and Voice of the Customer (VOC). Once ideas have been generated, the role will then develop the improvements through the entire CI life cycle including: creating prototypes, running lab tests, building a business case, developing firm engineering solutions, field testing and plan for roll out the improvements across our WW Robotics network. The role will be a technical Subject Matter Expert (SME) with insights in multiple engineering fields including mechanical, controls, robotics and automation. The role must ensure a good customer experience for operations and maintenance stakeholders and work well with cross functional stakeholders. Additionally, they will be called upon to leverage their expertise to influence the design of new products under development.
Key job responsibilities
The CI Engineer (CIE) is a specialist responsible for the technical aspects of MSP solutions once deployed. This role requires expertise in hardware development, controls, electronics, and mechatronics, enabling end-to-end solution ownership.
The CIE collaborates with stakeholders, listens to customer feedback, and uses the 4M methodology (Machine, Method, huMan, Material) to holistically analyze customer needs and improve the MSP solution throughout its lifecycle. They analyze issues using structured approaches and tools (e.g. 8D, DMAIC, RCA etc.), simplify complex problems, and communicate effectively to convince stakeholders.
The CIE owns the full lifecycle of improvement initiatives, from customer needs analysis to solution development, validation, and rollout. They build relationships with stakeholders to drive change through continuous improvement efforts on-site.
Working with the MSP Operations Innovation Lab, the CIE quickly prototypes and tests initiatives, establishing success criteria. They also leverage MSP CX partners' skills for larger-scale rollouts and support of improvements. The CIE develops and owns roadmaps for MSP solutions, considering factors from other internal teams.
BASIC QUALIFICATIONS
- Bachelor's degree or equivalent in a technical field (e.g., Systems Engineering, Computer Science, Mechanical Engineering, Electrical Engineering)
- 5 years of experience in a leading Engineering role (Mechanic Design, Systems Development, Mechatronics, Automation, Robotics, Aerospace, etc.) with a focus on complex, multidisciplinary problems
- Proven ability to collaborate with stakeholders, listen to customer feedback, and use structured approaches (e.g., 8D, DMAIC) to analyze and improve complex technical issues
- Demonstrated ability to drive improvement initiatives, simplify problems, and effectively communicate with stakeholders to gain buy-in by developing clear business and technical requirements
- Proficiency in leading technical collaborations and creating alignment across diverse groups (e.g., hardware, software, program management)
- Demonstrated expertise in project management, including owning the full lifecycle of improvement projects
- Proficiency in prototyping, testing, and leveraging cross-functional partnerships
- Strong technical leadership skills, including roadmap development, mentoring, and technical assessments
PREFERRED QUALIFICATIONS
- Master's degree in a relevant technical field (e.g., Electrical Engineering, Aerospace Engineering, Operations Research)
- Demonstrated experience in integrated system design, with a focus on industrial robotics and automated material handling solutions
- Expertise in developing and supporting hardware/software systems across the product lifecycle, including safety-critical systems and related regulatory compliance
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