What are the responsibilities and job description for the Cloud Support Engineer - Code Delivery and Analysis position at Amazon?
Cloud Support Engineer - Code Delivery and Analysis
Job ID : 2868345 | Amazon Web Services, Inc.
As a Cloud Support Engineer, you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in worldwide markets.
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The Code Delivery and Analysis role supports services that focus on continuous integration, continuous deployment, and orchestration tools for application management which include services such as Elastic Beanstalk, CodeDeploy, CodePipeline, CodeBuild, Amazon Q Developer, and CodeArtifact. In this role, engineers interact with customers that reach out to AWS via email, chat, or phone, helping our customers use Code Delivery and Analysis services. Apart from working on a broad spectrum of technical issues, a Cloud Engineer in AWS may also coach / mentor new hires, develop & present training, partner with development teams on complex issues or contact-deflection initiatives, participate in hiring, write tools and scripts to help the team, or work with leadership on process improvements and strategic initiatives.
A day in the life
Your day as a Cloud Support Engineer will include, but not be limited to, the following activities :
- You will be primarily responsible for solving customer cases through a variety of contact channels (telephone, email, and web / live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.
- You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services and work on critical, highly complex customer problems that may span multiple AWS services.
- You will be continuously learning innovative technologies and developing new technical skills and other professional competencies.
- You will act as an interviewer in hiring processes and coach / mentor new team members.
PLEASE NOTE : This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday, or Monday - Friday.
Want to know what it’s like to be a Support Engineer at AWS? Take a look here.
About the team
AWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member of our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.
BASIC QUALIFICATIONS
PREFERRED QUALIFICATIONS
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Posted : January 8, 2025 (Updated about 3 hours ago)
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