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Customer Assistant / Administrative Assistant

Amazon
Atlanta, GA Full Time
POSTED ON 4/22/2025
AVAILABLE BEFORE 5/20/2025
  • Greet clients and make them feel comfortable, both in person and over the phone
  • Manage the schedule for fitness classes and therapy sessions
  • Provide recommendations according to customer needs or preferences
  • Provide essential details to potential clients, such as class or membership pricing
  • Maintain front desk and verify that orders are placed as necessary to ensure necessary supplies are available at all times
  • Direct clients to the appropriate departments for classes, therapy, or one-on-one training
  • Ensure client records are up to date
  • Alert the management of potential security issues
  • Field incoming calls, chats, and emails in a timely manner
  • Identify customer needs, concerns, and questions
  • Provide accurate information and solutions to customer queries
  • Handle customer complaints in a patient and compassionate manner
  • Direct callers to appropriate teams and / or departments as needed
  • Generate sales leads and forward to sales reps

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